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1 comment

I ordered a couch in August and it is now late November. I was told it would be delivered in 6 weeks and we are now in our 12th week.

I have placed over 25 customer service calls and my average wait time has been 45 minutes for each call. I have even called the retail store for help. No one can tell me where the couch is, when it will be arriving etc. This is truly incredible and unacceptable.

I have never experienced a lack of customer service like this and frankly cannot believe the can conduct business this way. I will never, ever order anything from them and will warn my friends to stay away!

Product or Service Mentioned: West Elm Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Deliver product or service ordered.

West Elm Cons: Fact that i cannot get my furniture and no one can help me.

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My apologies for the delay with your West Elm sofa order. I would be more than happy to look into this for you.

I have sent you a private message for more information. Look forward to hearing from you soon!

Best regards,


West Elm Social Media Team