Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

I ordered a couch in August and it is now late November. I was told it would be delivered in 6 weeks and we are now in our 12th week.

I have placed over 25 customer service calls and my average wait time has been 45 minutes for each call. I have even called the retail store for help. No one can tell me where the couch is, when it will be arriving etc. This is truly incredible and unacceptable.

I have never experienced a lack of customer service like this and frankly cannot believe the can conduct business this way. I will never, ever order anything from them and will warn my friends to stay away!

Review about: West Elm Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Deliver product or service ordered.

I didn't like: Fact that i cannot get my furniture and no one can help me.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
West Elm Verified Representative

My apologies for the delay with your West Elm sofa order. I would be more than happy to look into this for you.

I have sent you a private message for more information. Look forward to hearing from you soon!

Best regards,


West Elm Social Media Team

You May Also Like