Ventura, California
Not resolved
0 comments

Ordered table and chairs online on 12/8/15. At that time, both items shown in stock.

Order confirmation arrives in email two minutes after order is placed. Table now backordered until 3/16. Immediately contact West Elm and cancel entire order on 12/8/15. Receive written confirmation of cancellation on 12/8/15.

Credit card is charged for chairs on 12/9 and for table on 12/16. I have now spent two months, more than a dozen calls and at least 6 hours on hold resolving more than $1000 in charges for furniture I never received and for an order I cancelled mere minutes after placing. Disputed charges with my credit card company.

Will never shop here ever ever again.

Product or Service Mentioned: West Elm Table.

Reason of review: Order processing issue.

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