Sandy, Utah

I have never posted a review in my life but seeing as how I have already wasted 1000 man hours trying to receive a bed I ordered from this terrible company what is one more minute. I ordered a bed and and every time I called after the due date to receive came and went I was given the run around.

The furniture supervisors were the worst. They were rude and one Michael Johnson never returned my call after assuring me he would be the only one I would deal with. Finally after 3 mos. of waiting and calling I finally had one person get a hold of the manufacturer to find out they had not even started BUILDING the bed!

The worst part is this is a huge company and they really do not care about the customer at all.

One person said we wait for the vendors to call or the customer to cancel whichever is first. I am appalled and frustrated and will never shop WEST ELM again!

Product or Service Mentioned: West Elm Customer Care.

Reason of review: never got bed and bad customer service.

Preferred solution: Let the company propose a solution.

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