Bought a Halifax Leather Office Chair for $449 in November 2014. One caster fell off, for no reason, roughly a year later.
I called customer service but the lady brushed me off claiming it's been more than a year since purchase. I hired a handyman, but he didn't know how to fix it. I have been using a duck tape to glue the caster back. All I want is for West Elm to fix this chair.
For the price and the age of the chair, what happened is unacceptable.
I am fuming as I type this. When a customer managed to find this website, he/she has been fed up with West Elm but has nowhere to turn.
Product or Service Mentioned: West Elm Chair.
Reason of review: Bad quality.
Monetary Loss: $449.
Preferred solution: I want West Elm to pick up the problem chair, fix it, and deliver it back to me. If that's not possible, then I want full refund..
West Elm Cons: Product quality.