If you own something from West Elm and need a replacement part, good luck. They will replace parts if you bought the item within the past 9 months.
I am looking for a replacement part for a dining room chair (which they still produce), and they won't give or sell me the part. They told me to go to a hardware store. This is not a hardware store item -- it's a plastic piece specifically made for this chair.
Terrible customer service!!! My only option is to completely replace the chair or replace my entire set of chairs.
Product or Service Mentioned: West Elm Chair.
Reason of review: Poor customer service.
Monetary Loss: $396.
Preferred solution: I would like the plastic replacement part for my chair..