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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
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Update by user Aug 09

No

Original review posted by user Aug 07

For such a high end store, their customer service is abysmal! No price adjustments even when we buy 1000s of $$ worth of furniture and it goes on sale within a week!

The customer service rep I spoke to was so rude and hung up the phone on my face!!

All this when consumers nowadays have so many choices with stellar customer service! Her recommendation was to return the item and purchase again (mind you I paid $80 in shipping fees which will not be refunded and was suggested to pay for shipping again!) Will never buy from West Elm again and will ensure to spread the word so that no one I know buys from them!

Product or Service Mentioned: West Elm Chair.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $85.

Preferred solution: Let the company propose a solution.

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