Houston, Texas
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Long story short,In home design service never followed up on anything they said they would do.In stock furniture is not is stock.Nonexistent supply chain management system.

White glove delivery service delivered broken media console. Unable to get anyone to return calls to fix media console.

Purchased new chair that was actually used and had blood stain on it.

Ordered bookcases that were supposed to be delivered on March 23rd as of April 15 still not able to get west elm/pottery barn delivery center to schedule delivery date and time...writing this while being on hold for 22 minutes.

Ordered bench using design dollars that were accepted and valid at time of purchase. Was contacted after purchase and notified none of design dollars were not able to be validated and would have to pay cash for order...Design dollars were not expired, just not valid.

Product or Service Mentioned: West Elm Delivery Service.

Reason of review: Loss of personal time,and attorney fees.

Monetary Loss: $3000.

Preferred solution: Let the company propose a solution.

West Elm Pros: Product design.

West Elm Cons: Lack of accountabilty, Phone service and delivery, Lack of action to fix the problem.

  • Customer Service and Delviery
  • Terrible shipping
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