San Diego, California
Not resolved
2.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
1 comment

Will never give West Elm or their parent company Williams-Sonoma my on-line business again! Ordered console table, promised 3 week delivery.

Contacted for appropriate delivery date/time, sat at home waiting; they never showed. The next day called delivery service: "the truck broke down, they should have called you" (never received call). Ask for another date/time; promised for the next Friday after 3PM. Got e-mail telling me I was scheduled for delivery 9AM that day (when I could not get off work).

Called and asked to keep the date/time offered after no-show. No record of this. Offered date 3 weeks LATER!! Not acceptable.

Finally got promise for Saturday afternoon. Friday morning I get call from delivery guy that they are at my house waiting to deliver the furniture. Again called delivery service (the 10th call I made); said "We forgot to cancel the Friday delivery". On Saturday I just happened to be at home when was called that they were coming to delivery at 2:30 (my reservation was for 5-7PM).

Finally got the table.

When I called their Customer Service number earlier in the week, the CS rep hung up on me. Never again!!!!

Product or Service Mentioned: West Elm Table.

Reason of review: Problem with delivery.

  • Screwed Up Delivery Services
Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1084545

So : "

When I called their Customer Service number earlier in the week, the CS rep hung up on me.Never again!!!!" and you still gave them 2 stars?! WTF is up with everyone, if they sucked, give them 1 star or 0 if possible.