Cary, North Carolina
Not resolved
2.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
0 comments

I ordered 4 curtains from West Elm, online. I had never shopped with them before.

I take accountability for not reading the small print but would have never thought a subsidiary of Williams Sonoma would not allow a non-special order to be returned. I received the curtains 3 weeks after ordering and the pattern didn't work with my decor.

I just called and found out that because this was a final sale that I could not return.

Very disappointing experience for a first time shopper and I will not shop with them again.

Reason of review: Would not allow the return of a final sale.

Preferred solution: Full refund.

West Elm Cons: Return policy.

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