I ordered a sectional sofa which I received late Oct 2016. The foam was already sagging after 3 months and the fabric is puckering and will not stay taught after 1 month.
I called to talk to a wonderful women in customer service but she told me that there was NO warranty on their furniture unless it was manufacturer defect and that is only for a year. Based on the poor wear and them not standing behind their products, I would NEVER buy a piece of furniture from them again.
I know have to get new foam and reupholster the cushions after 1 year for a sectional that was $3500! Ridiculous.
Review about: West Elm Sofa.
Reason of review: Bad quality.