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Purchased in Jan 2021 Andes Sectional Set 01: Left Arm 2.5 Seater Sofa, Corner, Ottoman, Poly, Distressed Velvet, Mineral Gray, Blackened Brass


QTY: 1


Was supposed to be delivered in 2 weeks , Did not arrive until March. Had to have them pick up 1 section because was a different color and fabric.

During this time my husband had tragic accident now a Quadriplegic. I had no time to fight them . New piece arrive. Horrible quality, sunken in and obviously a floor model.

I have been purchasing West Elm product for years but now their quality is terrible. Tried dealing with someone at store and zero help

User's recommendation: Unless you see it, touch it and take home from store DONT BUY.

Monetary Loss: $2300.

Preferred solution: Let the company propose a solution.

West Elm Pros: Close by.

West Elm Cons: Product quality has gone down hill.

Location: Miami, Florida

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