Purchased Porter Chairs 5 years ago for my home. Today the seats are completely falling through. The seats have lost all cushion. When you sit, you sink down and can feel the frame. I've tried rotating the chairs so that they get equal use, but to no avail.
I contacted customer service to see if there was anything I could do. I asked if they would send out a furniture doc (which they did once for an issue I was having with dining table, but that's another story), but they suggested I just google furniture repair companies near me.
They are cute chairs and if you have no long term goals for them - go for it - but after 5 years I'm forced to replace.
Product or Service Mentioned: West Elm Chair.
Reason of review: Bad quality.