I purchased a rug at a West Elm store (Chelsea) in New York 10 days ago.
And i recently checked online on westelm.com for other products but when i looked for the same rug (color & size) that the one I bought and saw that its price was marked down by at least 20%.
i called customer service and they said that my only option would be to return the rug for a full refund and then buy the same one at the discounted price.
it is clearly not practical to do that, especially for a rug - i would strongly advise prospective customers to go shopping somewhere else ....until they change their price adjustment policies - welcome to the 21st century.
Product or Service Mentioned: West Elm Rug.
Reason of review: Poor customer service.
Monetary Loss: $163.
Preferred solution: Let the company propose a solution.