Not resolved

3 emails, 4 calls now the day before delivery and no certificate of insurance (building requirement). It seems incredible but this company seems to have no experience dealing with nyc buildings and deliveries ..

nor do they seem to care. I have scheduled time off work to receive a large amount of furniture but unless this COI is sent for approval to my building in the next 2 hours the delivery will be turned away. I have also had my old furniture removed so am living with an empty space .. am now onhold for the 5th time ..

now considering cancelling entire order .. frustrating

Product or Service Mentioned: West Elm White Glove Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $3000.

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West Elm Verified Representative

Hello, Please accept my apologies for the difficulties your are having with your furniture delivery. You may email us your order details or contact information to and a team member will be in touch. Thank you, West Elm Social Media Team

to WestElmSocialTeam #1482962

same situation, never see the COI

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