7401 Windrose Ave Ste D130, Plano, TX 75024, USA
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

This has been one of the most annoying experiences in my life.

I have the bad idea of ordering a "customized sofa" in March.

They told me the item was going to be delivered on June 8-June 18th 2018.

Today, June 27th, I have not news about where my sofa is and anybody can give me any information. Of course, they already have charged my CC ($3500).

I have talked to several people and nobody knows when the sofa will be delivered. I have family coming and I don't have a living room.

Do yourself a favor and run far, far away from this store!!!!.

I guess they did not receive the memo that Customer service is a big pillar for any successful business.

Reason of review: Problem with delivery.

Monetary Loss: $3500.

Preferred solution: Full refund.

West Elm Cons: Delivery and product quality, Delivery time frame, Phone service and delivery, Response times.

  • Third Party Service Chaos
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Hello Giddy Dolphin- thank you for letting us know your concern has been addressed to your satisfaction!Alison


Alison,I was lucky enough to work with somebody from West Elm who understood my situation. So, in my case I had a happy ending.


Hello and thank you for your post. I'm truly sorry for this experience.

I've sent you a private message with my contact information. I look forward to your email.Sincerely,AlisonWest ElmSocial Media