1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Warranty
3 comments

This has been one of the most annoying experiences in my life.

I have the bad idea of ordering a "customized sofa" in March.

They told me the item was going to be delivered on June 8-June 18th 2018.

Today, June 27th, I have not news about where my sofa is and anybody can give me any information. Of course, they already have charged my CC ($3500).

I have talked to several people and nobody knows when the sofa will be delivered. I have family coming and I don't have a living room.

Do yourself a favor and run far, far away from this store!!!!.

I guess they did not receive the memo that Customer service is a big pillar for any successful business.

Reason of review: Problem with delivery.

Monetary Loss: $3500.

Preferred solution: Full refund.

I didn't like: Delivery and product quality, Delivery time frame, Phone service and delivery, Response times.

  • Third Party Service Chaos
Company wrote 1 private and 2 public responses to the review from Jun 27.
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WestElmSocialTeam
#1524454
West Elm Verified Representative

Hello Giddy Dolphin- thank you for letting us know your concern has been addressed to your satisfaction!Alison

Anonymous
#1519436

Alison,I was lucky enough to work with somebody from West Elm who understood my situation. So, in my case I had a happy ending.

WestElmSocialTeam
#1519332
West Elm Verified Representative

Hello and thank you for your post. I'm truly sorry for this experience.

I've sent you a private message with my contact information. I look forward to your email.Sincerely,AlisonWest ElmSocial Media

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