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Poor quality sectional

I brought a sectional in return of the Peggy sofa April’s 2018. It this is worse than the Peggy sofa as already cushions are bad.

The sofa is used by 2 adults who are less than 125 pounds.

Tried to to reach customer support and not getting any response after responding to btheir usual mail of the details of the purchase. Should I just the cushions to the local west elm?

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