West Elm - Review about Flatware from Pittsburgh, Pennsylvania

257 of 389 West Elm reviews

Terrible customer service and product quality.I am do disappointed!

Ordered a dozen sets of flatware. Said they were dishwasher safe but after the FIRST time i used them they rusted !! I couldnt even hand wash then without them rusting. After I told them this they said there was nothing they would do and since they had no other complaints they would not return only exchange for the same thing.

But wouldn't honor the price I originally purchased them for.Not only that but why would I want to buy them again with such poor quality !

This review is a subjective opinion of a user.
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Reason of review:
Not as described
Product or service
Flatware
Review category
Shopping
review #616217
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