West Elm - Review in Furniture and Decor category from Coatesville, Pennsylvania

I order the Emmerson 8 drawer dresser in April.They don't tell you that it is going to take over a month to arrives.

It finally arrives in June! We notice a gap between the drawers and the side. The delivery guys say it is supplied to look like that. I should have inspected more, but the delivery drivers were already 30 min late and it was hectic in my house.

Upon further inspection this dresser was completely defective!! $1700 and this dresser looks like it is ready to fall apart!!! So I call, I have to wait 3-5 days before someone calls me to pick up the defective dresser. And another month for a new one!!

If the 2nd one is defective I will get my money back.I still don't have a dresser, and my clothes are everywhere!

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  • What I liked
      No items
  • What I disliked
    • Delivery and product quality
    • Delivery
    • Lack of action to fix the problem

Product or service
Emmerson 8 Drawer Dresser
Review category
Furniture and Decor
review #862607

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