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Lied to and horrible customer service

West Elm - Lied to and horrible customer service
West Elm - Lied to and horrible customer service
Long story short, I placed an order for items in January. I realized that an incorrect address was entered and immediately called to request a change of address. I spoke with a very nice agent who gave me the option of cancelling my order or paying to have a...
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ID
#4376360 Review #4376360 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

Delivery never showed up, no call, text or email

1.0
Ordered 2 ottomans in store on Nov 3, 2022, with expected delivery in Feb. Delivery fees of $276. Scheduled delivery appointment for Feb 1, and was given a window from 2pm-4pm. at 3:50pm I tried to contact customer service, and after being bounced around to multiple...
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#4340410 Review #4340410 is a subjective opinion of poster.
Pros
  • Nice styles
Cons
  • Cannot contact customer service
  • Cannot deliver the items when scheduled
  • Exhorbitant delivery fees
Loss
$276
Preferred solution
Deliver product or service ordered

6 months, still no sofa

1.0