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West Elm Emmerson Collection poor quality

3.8
West Elm Emmerson Collection poor quality
West Elm Emmerson Collection poor quality
I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not the case. We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. The Emmerson pieces LOOK extremely hardy, and indestructible. They...
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ID
#807305 Review #807305 is a subjective opinion of poster.
Location
Meridian, Idaho
Pros
  • Look of item s
  • Like the sales associate that assisted me
Cons
  • Delivery and product quality
Reason of review
Bad quality
Loss
$1400
Preferred solution
Price reduction

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Verified Reviewer

Worse customer service!

1.0
They do not deserve even one star. Made several appointments for " free design service". They cancelled each one without letting me know. Wasted my time. Finally after several complaints, I was able to get an appointment and then she disappeared and I never heard back! No apologies, nothing. I called to speak to a supervisor and got no apologies. The worst customer service! I regretted spending so much money he

User's recommendation: Don't waste your money nor time.

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#4172446 Review #4172446 is a subjective opinion of poster.
Location
New York, New York

Frustration abounds