
Unclaimed
West Elm
400K
CLAIMED LOSSES
776
TOTAL REVIEWS
200K
PAGE VIEWS
16
ISSUES RESOLVED
West Elm Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLied to and horrible customer service
Long story short, I placed an order for items in January. I realized that an incorrect address was entered and immediately called to request a change of address. I spoke with a very nice agent who gave me the option of cancelling my order or paying to have a...
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ID
Location
Los Angeles, California
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDelivery never showed up, no call, text or email
Ordered 2 ottomans in store on Nov 3, 2022, with expected delivery in Feb. Delivery fees of $276. Scheduled delivery appointment for Feb 1, and was given a window from 2pm-4pm. at 3:50pm I tried to contact customer service, and after being bounced around to multiple...
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ID
Pros
- Nice styles
Cons
- Cannot contact customer service
- Cannot deliver the items when scheduled
- Exhorbitant delivery fees
Loss
$276
Preferred solution
Deliver product or service ordered