West Elm Reviews

West Elm has 1.8 star rating based on 465 customer reviews and ranks 368 of 1689 among companies in Furniture and Decor category. Consumers are mostly dissatisfied.

Pros: Design, Design aesthetic, Merchandise.

Cons: Customer service, Lack of action to fix the problem, Customer service response.

Recent recommendations regarding this business are as follows: "If you need to contact someone about anything, then this is not the company for you", "Never buy anything from them no matter how nice it looks, I purchased stuff that said " in stock" and it never came and they take your money in full with no refund", "Never order furniture that is not in stock", "Don’t do business with them. Customer Service takes at least 45 minutes to talk to a human and then they have no answers.", "Don’t but from West Elm.".

Most commonly, consumers tend to contact West Elm to ask questions about: Shipping and Delivery, Request for Information, Return/ Replace.

Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Reliability and Customer service.

The price level of this organization is high according to consumer reviews.