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I bought a couch and 2chairs for my living room from west elm. Paid $100 per item for “white glove” delivery. The couch started wobbling after a few months. After several attempts, got their furniture medic to fix it - half of the bolts holding the legs on were never...
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1.8
I liked
  • Style of the products
I didn't like
  • Misleading information
  • Lack of action to fix the problem
  • Lack of accountabilty
#1401122
After seven weeks of waiting for a furniture delivery promised in two weeks (on an in-stock sofa) and numerous calls, I finally received the item. The quality was fine. Attempts to contact customer service resulted in 20-30 minute hold times and rude representatives....
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#1394356
Do not buy furniture at west elm and do not get their west elm credit card. I know that 10% back in points is really enticing, but you need to reach $250 dollars in accumulated dollars in order for them to give you the bonus. But the real reason why you shouldn't get...
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#1384060
Do not buy furniture at west elm and do not get their west elm credit card. I know that 10% back in points is really enticing, but you need to reach $250 dollars in accumulated dollars in order for them to give you the bonus. But the real reason why you shouldn't get...
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#1384058
I purchased a media console online on 18 September and during the check out the delivery was advertised for 2-5 days. I called customer service around 10 days after the purchase to buy quite about the delivery and to my surprise there was none scheduled. I as told that...
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#1376740
The wrong crib was shipped to me. It's been 3 weeks and I still have not received my replacement crib. I have called at least 8 times and spent well over 2 hours on the phone to get this resolved. The original mistake was sending me the wrong crib, but they have made...
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1.6
#1368172
I ordered a couch on July 6 that I am convinced will never show up, ever - despite being charged for it. We are 6 weeks past the original estimated delivery date. I've placed multiple calls to find out what is happening. There is no resolution and complete absence of...
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1.0
#1367400
I was trying to change the shipping address, so I emailed them, called back the next day and confirmed, only to find out it was still sent incorrectly. I called again and spoke with 2 different reps, being on hold for over an hour waiting for them to complete my...
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1.0
#1366596
Seriously for the amount of money I spent for my furniture you'd think they could make the delivery painless. But no- what should have been an easy delivery of bed and couch became a NIGHTMARE. No one at customer service could tell me when the items would be arriving...
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2.1
#1362121

Contact West Elm

Mailing Address:
Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(855) 860-3081
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West Elm Products and Services

I have been on hold for nearly an hour & still have had zero help from customer service. I purchased a dining table, with ‘white glove’ delivery service - and they pushed my time two hours behind with only a 30 minute notice. I had already requested to leave work early...
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1.2
#1358316