Seriously for the amount of money I spent for my furniture you'd think they could make the delivery painless. But no- what should have been an easy delivery of bed and couch became a NIGHTMARE. No one at customer service could tell me when the items would be arriving...Read more
I have been on hold for nearly an hour & still have had zero help from customer service. I purchased a dining table, with ‘white glove’ delivery service - and they pushed my time two hours behind with only a 30 minute notice. I had already requested to leave work early...Read more
I ordered furniture at the beginning of September. West Elm makes no claim of when delivery will be received - I called/sent e-mail requests to get an ETA and cannot get any information from them as to when it might be received. I've had "managers" hang up on me or...Read more
West Elm - How do they stay in business?
They’ll tease you with an email and then do nothing to rectify the problem.
I have tried repeatedly to secure the promised designed dollars from a large purchase I made in June, and West Elm has lied to me repeatedly: (1) I have a statement dated June that stated that my rewards would come by the end of the month. It is now September. (2) I...Read more
West Elm may have interesting products, but buy elsewhere because if you want to ever talk to someone about it, such as scheduling your delivery, paying with a gift card, or just wondering why it is taking so long, forget it. THEY ARE TERRIBLE. Wait times on the...Read more
I didn't like
- Customer services
I ordered furniture from West Elm on July 26, 2018, including a bed I was told would be delivered between August 27, 2018 and September 3, 2018. I called on August 27, 2018 and was told it was not yet ready but was going to be delivered to the warehouse that day and I...Read more
(I see others complaining about this here, and getting replies from West Elm. Hopefully I will hear from them soon myself, before our order gets turned away by our building tomorrow.) Recently moved to a NYC apt building that requires a Certificate Of Insurance for...Read more
Received call in morning of delivery that they have not received table from Warehouse. Called West elm and they had no idea why the delivery was not completed . Instead of resolving the issue they wanted me to call the local freight company to find the issue and...Read more
I placed an order on 7/25/18 for a rug and two pillow covers. It was originally scheduled to arrive in 5 business days. The item never shipped out. I called to cancel the order because I was moving and if it would not arrive in time, I would not be able to receive it....Read more
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