
West Elm
West Elm Overview
West Elm has 1.9 star rating based on 476 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend West Elm to a friend or colleague.
- Rating Distribution
Pros: Design, Design aesthetic, Merchandise.
Cons: Customer service, Lack of action to fix the problem, Customer service response.
West Elm has 1.9 star rating based on 476 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend West Elm to a friend or colleague.
- Rating Distribution
Pros: Design, Design aesthetic, Merchandise.
Cons: Customer service, Lack of action to fix the problem, Customer service response.Recent recommendations regarding this business are as follows: "Unless your are okay with being frustrated and waiting for a long time for your items, shop elsewhere!", "Just don't bother buying from them. I loved the company, but they are horrible and I won't buy again.", "Go to bottom of West Elm home page and there (buried!) is rssources in which gift card is found. Not easy", "Never ever shop there.", "NOT GOOD post sales service".
Most users want West Elm to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































West Elm and Potter Barrn Delivery Service is the WORST!
- Great furniture
- Atrocious customer service
- Atrocious delivery systems in place
Preferred solution: Apology
User's recommendation: Unless your are okay with being frustrated and waiting for a long time for your items, shop elsewhere!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |West Elm's Sofa Saga: A Customer's Nightmare

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |HORRIBLE delivery coordination
- Good price x quality
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: NOT GOOD post sales service
Poor customer support
- Nice stuff on the surface
- Poor performance
Preferred solution: I would like it fixed
User's recommendation: Never ever shop there.
Help with gift card emailed to recipient
User's recommendation: Go to bottom of West Elm home page and there (buried!) is rssources in which gift card is found. Not easy
BAD EXPERIENCE Jeddah
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE CUSTOMER SERVICE
- Service help with purchases
- Products
- Horrible customer service
- Robotic response
Preferred solution: A replacement
User's recommendation: Just don't bother buying from them. I loved the company, but they are horrible and I won't buy again.
No one ill help
User's recommendation: do not buy unless you look at the package before you leave the store.
WORST COMPANY OF ALL TIME
- Delivery cancelled no phone call we waited 4 hours
- Product quality
- Delivery
Preferred solution: Deliver product or service ordered
User's recommendation: STAY AWAY. DONT ORDER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This company is a complete nightmare!
- Poor customer service and deliveries not showing up
Preferred solution: Compensation for all of the missed days of work, 4 as of now. Compensation for anxiety, stress, and no one doing a single thing to help us correct this mess.
User's recommendation: Do not order from West Elm. Please read reviews before you do so.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have never got my order and was charged
- Nice looking furniture
- Never get delivery
- Horrible customer service
- Bad quality
Preferred solution: Price reduction for sleeping in the floor for months and being lied too plus , delivery of my product since the place is already measured and furnished to match those beds and nightstand
User's recommendation: Never buy anything from them no matter how nice it looks, I purchased stuff that said “ in stock” and it never came and they take your money in full with no refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Cushion Defects
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery Service
- Style of furniture
- Customer service and delivery
Preferred solution: Apology
User's recommendation: Their customer service is awful.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaint
Some lady named Katie emailed me stating that she tried calling me and my voicemail was full which is a lie. I only had 2 messages saved.
She stated that she sent a request to the headquarters to replace the couch set and ottoman and will get back to me in a week with their response. I mentioned that the material should be replaced to my liking because your sales rep picked this one and my skin is itchy with the one he picked. She never got back to me and when I followed up, she stated that headquarters refused her proposal and the case is closed.
I responded that I did not understand and there is no more communications. So, problem never solved and I have been scammed!!!
- Sales rep
- Nice stuff
- Corporate office untraceable
- Poor quality of items
- Customer service and return policy
Preferred solution: Replace with different material or different couch. Or store credit to buy different couch.
User's recommendation: NEVER GO THERE!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Lied to and horrible customer service
Preferred solution: Price reduction
User's recommendation: Buy from retailers who care about your business
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