West Elm Reviews and Complaints
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10
Issues
resolved
36
Company
responses
545
Total
reviews
$170K
Claimed
losses
$921
Avg
loss
130K
Page
views
What was your experience with West Elm?
Customers don't like
- Customer service
- Lack of action to fix the problem
- Late delivery
Customers like
- Design aesthetic
- Style and design
- Product design
Bought the Emmerson Dining Room Table. It started falling apart within the first month of owning it. The wood started pulling apart and splintering. Their furniture is garbage. It took 6 months of arguing with them to return it. They tried giving me a $90 gift card. I...
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I didn't like
- Overpriced garbage you call furniture
We bought this table as a wedding gift for ourselves last year in March. (Only 1 year ago) The table started to crack and make space between the wood and the surface. This table supposed to have a very smooth finish on the whole surface. That is characteristic this...
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West Elm - Most horrible store
This is the worst store ever ever dealt with. I purchased a sofa they never delivered. After many many hours on the phone, they finally agreed to refund me, which they still haven’t. I have currently filed a credit card dispute.
My husband purchased a desk lamp from West Elm last October that the company recalled in December due to it being a shock hazard. He was initially told that he would receive a full refund and the Consumer Product Safety Commission and other websites listed "refund" as...
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West Elm - Lucas swivel chair
Chair continually swivels while sitting on it. Like a fair ride.
West Elm - Crosby sofa
I have sofa for 4 to 5 years. It is not used a lot, but it looks like it’s 30 years old. The colors are faded. It was a charcoal grey, now is light grey. I sent the photos to the customer service and they asked for the order number and such. I don’t have this information. It is a shame because they have a great design but quality is questionable.
You canceled my order and reinstated it then promised to refund me the original coupon code amount along with shipping for my troubles. I never received the refund until I called multiple times, then you only refunded me for the original coupon code amount (maybe?) and...
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I had a terrible incident at the Emeryville store, detailed in-depth below. I was made to feel so bad after going through it that I was compelled to email someone who could in their company who could help me overcome the nightmare West Elm put me through after my...
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Product
I didn't like
- No compensation offered
- Store experience
- Delivery time frame
I ordered a $1500 Emmerson Bed from West Elm three months ago (November 27, 2017). It has been nothing short of a nightmare experience. I want potential buyers to realize what level of madness they should come to experience from this company. Let me summarize as...
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Similar to West Elm
West Elm - Enzo seccional
Terrible design , material , cheap furniture with expensive tag price ! I call west elm to process a return as soon as the pieces were assembled. I will never buy anything at West elm again ! Still waiting for the refund to my WE credit card , had to call 2 times already ...