13
Issues
resolved
57
Company
responses
589
Total
reviews
$190K
Claimed
losses
$955
Avg
loss
140K
Page
views
What was your experience with West Elm?
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Customers don't like
- Customer service
- Lack of action to fix the problem
- Late delivery
Customers like
- Design aesthetic
- Style and design
- Product design
Seriously for the amount of money I spent for my furniture you'd think they could make the delivery painless. But no- what should have been an easy delivery of bed and couch became a NIGHTMARE. No one at customer service could tell me when the items would be arriving...
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I have been on hold for nearly an hour & still have had zero help from customer service. I purchased a dining table, with ‘white glove’ delivery service - and they pushed my time two hours behind with only a 30 minute notice. I had already requested to leave work early...
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I ordered furniture at the beginning of September. West Elm makes no claim of when delivery will be received - I called/sent e-mail requests to get an ETA and cannot get any information from them as to when it might be received. I've had "managers" hang up on me or...
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West Elm - How do they stay in business?
They’ll tease you with an email and then do nothing to rectify the problem.
I have tried repeatedly to secure the promised designed dollars from a large purchase I made in June, and West Elm has lied to me repeatedly: (1) I have a statement dated June that stated that my rewards would come by the end of the month. It is now September. (2) I...
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West Elm may have interesting products, but buy elsewhere because if you want to ever talk to someone about it, such as scheduling your delivery, paying with a gift card, or just wondering why it is taking so long, forget it. THEY ARE TERRIBLE. Wait times on the...
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I didn't like
- Customer services
I ordered furniture from West Elm on July 26, 2018, including a bed I was told would be delivered between August 27, 2018 and September 3, 2018. I called on August 27, 2018 and was told it was not yet ready but was going to be delivered to the warehouse that day and I...
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(I see others complaining about this here, and getting replies from West Elm. Hopefully I will hear from them soon myself, before our order gets turned away by our building tomorrow.) Recently moved to a NYC apt building that requires a Certificate Of Insurance for...
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Received call in morning of delivery that they have not received table from Warehouse. Called West elm and they had no idea why the delivery was not completed . Instead of resolving the issue they wanted me to call the local freight company to find the issue and...
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Dana Mowry
Beware bc I’ve heard customers saying it’s impossible to get a refund from West Elm. They’re the worst!!
Similar to West Elm
I placed an order on 7/25/18 for a rug and two pillow covers. It was originally scheduled to arrive in 5 business days. The item never shipped out. I called to cancel the order because I was moving and if it would not arrive in time, I would not be able to receive it....
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I have had similar issue but PAID with a $550 merchandise credit, so essentially they have taken my $ as of July 5 but never delievered either product and no matter how many c...
I’m having the same issues with West elm. I have getting the run around for two days. They can’t find my chair but my couch has been at the distribution since July 12. They sa...