West Elm Reviews and Complaints
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11
Issues
resolved
57
Company
responses
576
Total
reviews
$190K
Claimed
losses
$949
Avg
loss
130K
Page
views
What was your experience with West Elm?
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Customers don't like
- Customer service
- Lack of action to fix the problem
- Late delivery
Customers like
- Design aesthetic
- Style and design
- Product design
I recently purchased a paulo bent lounge chair, a small table, along with a pair of classic cafe dining chairs altogether. The paulo bent lounge chair arrived via west elm's "white glove delivery service" (which i paid over $160 for in the end) and when i took a close...
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I waited for 15 minutes in the Bellevue store this morning at around 10:15AM. There was only one other customer in the store. They knew I was waiting and completely ignored me as I stood at the counter. The employee helping the other customer said that she would try...
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I order a Graham Glider and matching Ottoman On June 11. The Glider was delivered late but I still have not received the Ottoman. I was told it would be delivered by July 9 and then that was changed to Aug 4. Now their website just says "In Process". I emailed them...
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My husband and I just relocated to Texas and we purchased several furniture from West Elm in late May, 2018. The dinning table delivered late June but the table base was of bad quality that was just easily broken when delivery team installed it. So a replacement order...
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I didn't like
- Furniture is of abysmal quality
- Rude customer service
Can not get a reply from west elm . I have been trying to contact them for the last two weeks. 5 emails, 2 phone calls and even tried contacting them through twitter. I need tracking info on my order and accurate delivery date. So far I have been told via online status...
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I didn't like
- Lack of accountabilty
- Delivery and customer service
I have had multiple bad experiences with West Elm customer service. First, they charged my West Elm credit card incorrectly for a rug and table I purchased. I spent countless hours on the phone getting it corrected. Second, I made a return in store. The store...
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Richmond Heights, Missouri
I didn't like
- Your inability to provide a product or solution for any issue
- Rude customer service
What a croc. This BS about a manager is required to call you within 24 hours when a customer complains is laughable. It's been 2 days without a word. No one can give me a straight status of when to expect this stupid furniture. I will never buy from this place again...
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West Elm - Totally messed up
Exchange if bed. Was told the bed was being picked up at the same time new bed was being delivered. Then told bed was being picked up but new bed not being delivered for 14 days. Then told new bed was due for pick up in 14 days. What????
We love the design of West Elm’s furniture and the experience in stores and purchasing items has always been great. When it comes to actually receiving furniture, that’s another story. In the last two years we’ve had 3 major purchase orders with West Elm (sofa, media...
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WestElmSocialTeam
West Elm Verified Representative
Hello- I am truly sorry to hear this, and I have sent you a private message with my contact information. I look forward to hearing from you soon so that we can resolve your de...
Similar to West Elm
Twin bed on back order for months following a shipment of it back in May when it was to be held and not shipped until I call and let them know I moved. I saw it shipped they contacted ups to have it returned to warehouse then it was reordered as replacement. Months...
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WestElmSocialTeam
West Elm Verified Representative
Hello- I am truly sorry to hear this, and I have sent you a private message with my contact information so that I can assist you with your delivery concerns. I look forward to...
I am having the same problem..5 emails 2 phone calls and tried to contact west elm via twitter. I can not get a call or email reply. I will never order from them again
I am truly sorry to hear this, and I have sent you a private message with my contact information. My hope is that we can turn this disappointing experience into a more positiv...