Bought the Emmerson Dining Room Table. It started falling apart within the first month of owning it. The wood started pulling apart and splintering. Their furniture is garbage. It took 6 months of arguing with them to return it. They tried giving me a $90 gift card. I...Read more
I didn't like
- Overpriced garbage you call furniture
We bought this table as a wedding gift for ourselves last year in March. (Only 1 year ago) The table started to crack and make space between the wood and the surface. This table supposed to have a very smooth finish on the whole surface. That is characteristic this...Read more
West Elm - Most horrible store
This is the worst store ever ever dealt with. I purchased a sofa they never delivered. After many many hours on the phone, they finally agreed to refund me, which they still haven’t. I have currently filed a credit card dispute.
My husband purchased a desk lamp from West Elm last October that the company recalled in December due to it being a shock hazard. He was initially told that he would receive a full refund and the Consumer Product Safety Commission and other websites listed "refund" as...Read more
West Elm - Lucas swivel chair
Chair continually swivels while sitting on it. Like a fair ride.
West Elm - Crosby sofa
I have sofa for 4 to 5 years. It is not used a lot, but it looks like it’s 30 years old. The colors are faded. It was a charcoal grey, now is light grey. I sent the photos to the customer service and they asked for the order number and such. I don’t have this information. It is a shame because they have a great design but quality is questionable.
You canceled my order and reinstated it then promised to refund me the original coupon code amount along with shipping for my troubles. I never received the refund until I called multiple times, then you only refunded me for the original coupon code amount (maybe?) and...Read more
I had a terrible incident at the Emeryville store, detailed in-depth below. I was made to feel so bad after going through it that I was compelled to email someone who could in their company who could help me overcome the nightmare West Elm put me through after my...Read more
I ordered a $1500 Emmerson Bed from West Elm three months ago (November 27, 2017). It has been nothing short of a nightmare experience. I want potential buyers to realize what level of madness they should come to experience from this company. Let me summarize as...Read more
West Elm - Enzo seccional
Terrible design , material , cheap furniture with expensive tag price ! I call west elm to process a return as soon as the pieces were assembled. I will never buy anything at West elm again ! Still waiting for the refund to my WE credit card , had to call 2 times already ...
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