West Elm Reviews and Complaints
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13
ISSUES RESOLVED
57
COMPANY RESPONSES
595
TOTAL REVIEWS
$190K
CLAIMED LOSSES
$955
AVG LOSS
140K
PAGE VIEWS
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Customers don't like
- Customer service
- Lack of action to fix the problem
- Late delivery
Customers like
- Design aesthetic
- Style and design
- Product design
Do not buy furniture at west elm and do not get their west elm credit card. I know that 10% back in points is really enticing, but you need to reach $250 dollars in accumulated dollars in order for them to give you the bonus. But the real reason why you shouldn't get...
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Do not buy furniture at west elm and do not get their west elm credit card. I know that 10% back in points is really enticing, but you need to reach $250 dollars in accumulated dollars in order for them to give you the bonus. But the real reason why you shouldn't get...
Read more
I purchased a media console online on 18 September and during the check out the delivery was advertised for 2-5 days. I called customer service around 10 days after the purchase to buy quite about the delivery and to my surprise there was none scheduled. I as told that...
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The wrong crib was shipped to me. It's been 3 weeks and I still have not received my replacement crib. I have called at least 8 times and spent well over 2 hours on the phone to get this resolved. The original mistake was sending me the wrong crib, but they have made...
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I ordered a couch on July 6 that I am convinced will never show up, ever - despite being charged for it. We are 6 weeks past the original estimated delivery date. I've placed multiple calls to find out what is happening. There is no resolution and complete absence of...
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I was trying to change the shipping address, so I emailed them, called back the next day and confirmed, only to find out it was still sent incorrectly. I called again and spoke with 2 different reps, being on hold for over an hour waiting for them to complete my...
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Seriously for the amount of money I spent for my furniture you'd think they could make the delivery painless. But no- what should have been an easy delivery of bed and couch became a NIGHTMARE. No one at customer service could tell me when the items would be arriving...
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I have been on hold for nearly an hour & still have had zero help from customer service. I purchased a dining table, with ‘white glove’ delivery service - and they pushed my time two hours behind with only a 30 minute notice. I had already requested to leave work early...
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I ordered furniture at the beginning of September. West Elm makes no claim of when delivery will be received - I called/sent e-mail requests to get an ETA and cannot get any information from them as to when it might be received. I've had "managers" hang up on me or...
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West Elm - How do they stay in business?
They’ll tease you with an email and then do nothing to rectify the problem.
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