Most helpful review

3.8
West Elm Emmerson Collection poor quality
West Elm Emmerson Collection poor quality
I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not the case. We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. The Emmerson pieces LOOK extremely hardy, and indestructible. They...
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ID
#807305 Review #807305 is a subjective opinion of poster.
Location
Meridian, Idaho
Product
West Elm Table
Pros
  • Like the sales associate that assisted me
  • Look of item s
Cons
  • Delivery and product quality
Reason of review
Bad quality
Loss
$1400
Preferred solution
Price reduction

Cannot cancel order. Placed order and then find out it is back ordered for 4 months!

Customer service runaround. Still have no confirmation that my order was canceled. Business does not appear to be ethical and horrible customer service.

User's recommendation: Do Not Recommend.

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#3569963 Review #3569963 is a subjective opinion of poster.
Location
Wylie, Texas

Bad experience with orders

Ordered Dalton sectional on 09/11/2021 and have not arrived yet. This is unacceptable! The customer service is horrible.rude and very unprofessional

User's recommendation: Don’t buy anything from them.

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#3509078 Review #3509078 is a subjective opinion of poster.
Location
Deerfield, Illinois

Very bad customer service and products are over priced

1.0
I bought pillows for my bed. I spent over $200 for these pillows. I noticed that the seem of the pillow is unraveling. I called to have the pillow replaced and was told it has been over 30 days, so my pillow can not be replaced. I called the store in Ponce City Market and customer service. They were all very rude! If I had known I wasn't buying quality pillows, I would have gone to Walmart. This store is over price, and they DO NOT SELL QUALITY MERCHANDISE!!! BEWARE!!! DO NOT SHOP HERE!!!
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#3493078 Review #3493078 is a subjective opinion of poster.
Location
Riverdale, Georgia
Pros
  • Nice looking
Cons
  • Return policy
  • Deceptive and confusing structure
Preferred solution
I want my pillow replaced.

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Verified Reviewer New Reviewer

2.0
West Elm - Delivery Nightmare Big Ol' Mess
My experience has not been a good one. I placed this order back on October 4, 2021. A total of four items for a good sum of money. Not only were the items delivered one by one and on back order, but WestElm never really contacted me to say, apologies for the delay, we...
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#3487937 Review #3487937 is a subjective opinion of poster.
Pros
  • Nice designs
Cons
  • Horrible service
Preferred solution
Let the company propose a solution
New Reviewer

Wrong size shipped

Wrong size shoot after the third time, I am asking to speak to someone to resolve this and to have to type nonsense
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#3471432 Review #3471432 is a subjective opinion of poster.
Location
Yonkers, New York
New Reviewer

1.0
I ordered a $1500 bed in October. They kept changing the delivery date , but never once notified me. I had to keep checking myself. End of December and they tell me they will give me a discount when I get the bed. t finally arrives on January 3rd. I have hired a...
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#3452984 Review #3452984 is a subjective opinion of poster.
Service
West Elm Customer Care
Cons
  • Undependable deliveries
  • Delivery time
  • Lack of taking responsibility for their mistake
Loss
$300
Preferred solution
Let the company propose a solution
New Reviewer

I ordered two Penn Chairs in early November with estimated date being early February. Since then my delivery has been delayed four different times without any communication from customer service. I have to call or email in order to get an updated delivery timeframe....
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#3450664 Review #3450664 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Items backordered
  • No refund
  • Late delivery
Loss
$750
Preferred solution
Full refund
New Reviewer

No rewie

Can I please to all to a live person please Can I get conectet to costumer service please. I have no time to waist

User's recommendation: No time for this now I’m trying to make a phone call.

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#3445063 Review #3445063 is a subjective opinion of poster.
Location
Yonkers, New York
Cons
  • No now

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Verified Reviewer New Reviewer

1.0
I have order a customize sofa for almost a year. So the sofa has arrived and delivered. But the partials are missing. The labor could not install the sofa. I have called for several department to solve the problem. They are just always ticking off my problem like a...
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#3442542 Review #3442542 is a subjective opinion of poster.
Cons
  • Lack of communication with customers
  • Unhelpful customer service
  • Follow through
Preferred solution
Let the company propose a solution
New Reviewer

Love the quality

Excited to get table. Why does it say pissed customers. I find that very inappropriate. Need to change that I dont understand why you would use that.
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1 comment
#2158853

It's nice you are satisfied but MANY of us are LIVID with them. Pissed doesn't even begin to explain my anger towards them.

go to another site and comment since you are Not Pissed. You probably work for them.

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ID
#3429160 Review #3429160 is a subjective opinion of poster.
Location
Chesapeake Beach, Maryland
Preferred solution
Remove the word pissed from your website ????????

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Verified Reviewer New Reviewer

West Elm - Really Poor Customer Service
This company has provided the WORST customer service ever. I ordered a entertainment center (1400 +349 shipping) 2/15. They shipped it 2/25. I have been tracking the order and a week ago the order updated to arrived at the delivery center, so the next step is to setup...
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#3423194 Review #3423194 is a subjective opinion of poster.
Service
Customer Service Profiles Customer Care
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.0
West Elm - Couch sent to wrong location, causing 5 month delay
West Elm - Couch sent to wrong location, causing 5 month delay
I ordered a sectional at the end of August and was told it would arrive by the end of October initially, then it changed to end of November. Now it is mid March and the couch is STILL lost in transit. They sent it to the wrong place! The couch was meant to be delivered...
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ID
#3422258 Review #3422258 is a subjective opinion of poster.
Product
West Elm Sofa
Cons
  • Lack of communication with customers
  • Shipping delays due to their own incompetence
  • Totally incompetent employees
Loss
$3798
Preferred solution
Full refund

Highly incompetent customer service!!

1.0
I ordered a media console with promised white glove service. The item arrived 3 months later dumped on my front porch on top the snow! I had to push the boxes into the hall where they have been sitting for over 3 weeks! West Elm keep promising to send someone out for assembly, I have made arrangements TWICE and BOTH times no one showed up and BOTH times the company they use for delivery and assembly had NO record of my order!! I have called multiple times, put on hold for hours at a time, transferred to many different departments and no one seems to be able to help me and get the issue sorted out. Worse service EVER!!!!

User's recommendation: Don’t shop here.

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#3358208 Review #3358208 is a subjective opinion of poster.
Pros
  • Nice looking items
Cons
  • Manipulative
  • Product ordering misleading
  • Display had much higher quality material

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Verified Reviewer New Reviewer

Sent the wrong items and lost mine

1.3
I ordered two pillow covers that were on sale. They sent me two very ugly chenille blankets. When I called them, they would not send me a comprable set of pillow covers because they were $17 more. They did not have any of the type I ordered in stock. The way I see it, it was their mistake and if a company this size cannot eat $17 due to their mistake, I don't wish to do business with them.
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#3325159 Review #3325159 is a subjective opinion of poster.
Service
Customer Service Profiles Customer Care
Preferred solution
I would like to get comparable pillow covers since they lost the ones I ordered and they are no longer available.
New Reviewer

Delivery

Horrible, horrible, delivery service. After extended delays they promised delivery today. When I called to confirm todays delivery they told me my furniture never got on the truck! Needless to say after months of waiting, I canceled my order today with West Elm and will NEVER order from this company again!

User's recommendation: Do not order from West Elm!

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1 comment
#2128103

Same thing happened with me. Just the worst.

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ID
#3287277 Review #3287277 is a subjective opinion of poster.
Location
Ithaca, New York

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