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West Elm Emmerson Collection poor quality

West Elm Emmerson Collection poor quality
West Elm Emmerson Collection poor quality
I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not the case. We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. The Emmerson pieces LOOK extremely hardy, and indestructible. They...
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18 comments
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Featured
ID
#807305 Review #807305 is a subjective opinion of poster.
Location
Meridian, Idaho
Product
West Elm Table
Pros
  • Like the sales associate that assisted me
  • Look of item s
Cons
  • Delivery and product quality
Reason of review
Bad quality
Loss
$1400
Preferred solution
Price reduction

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West Elm Deceptive Business Practices

West Elm Deceptive Business Practices
Updated on 8/2/2022: Synopsis: July 13, 2022: I ordered an in stock + ready to ship item from West Elms website. July 31, 2022: Estimated delivery window came and went. Aug 2, 2022 at 0932: called customer service, product not ready for scheduling. 0940: I filed...
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ID
#3986795 Review #3986795 is a subjective opinion of poster.
Cons
  • Your inability to provide a product or solution for any issue
  • False advertisement
  • Shipping

HORRIBLE CUSTOMER SERVICE!!!!

We ordered a table back in April... delivery date was supposed to be in early May. It's now September and still no table!!! I've been on the phone with customer service 6 times already and each time they keep telling me that the table is coming within the next 2 weeks. Complete *** Save yourself a ton of aggravation and never order anything from this company. They have severe supply chain issues and their customer service is hands down awful!
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ID
#3929040 Review #3929040 is a subjective opinion of poster.
Location
Newark, New Jersey

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New Reviewer

DID NOT RECEIVE ITEMS ORDERED

To make a long story short, about 40 plus hours of my and my husbands time has been spent contacting West Elm regarding my ongoing issues, and despite asking to speak to one consistent West Elm employee regarding these ongoing issues, we have spoken and been redirected...
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1 comment
#2249006

West elm is terrible and an absolute scam. Thank you for sharing.

Featured
ID
#3863618 Review #3863618 is a subjective opinion of poster.
Location
Woodridge, Illinois
Cons
  • Customer service and delivery
  • Customer services
  • Integrity
Loss
$3458
Preferred solution
Full refund

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New Reviewer

Purchased furniture

West Elm - Purchased furniture
West Elm - Purchased furniture
I purchased 6k worth of furniture from this company a month ago and it still has not been delivered. Went to the store and was reassured all of my furniture but a marble table top from India was available. Just tracked my order and Im being told to wait for another month to schedule delivery. Absolutely the most ridiculous thing Ive ever heard. Im not wasting another penny with this so called furniture store. Totally useless.

User's recommendation: Be aware of the low stock levels and long wait for items ordered.

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ID
#3858762 Review #3858762 is a subjective opinion of poster.
Pros
  • Style
Cons
  • Lack of communication with customers
Preferred solution
Deliver product or service ordered

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New Reviewer

Order# 320053****93

This order was by far the worst order process we have ever experienced. -- Our order was processed on Jan 5, 2022, and the original estimated delivery was May 17, which was delayed until June 23. We received one of the two couches we ordered, and the second couch...
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ID
#3853025 Review #3853025 is a subjective opinion of poster.
Location
Redondo Beach, California
Loss
$3000
Preferred solution
Price reduction

Terrible Experience - Sectional never delivered

DI bought a sectional more than 4 months ago and it has never delivered. The worst part is that the order tracker says it was delivered I called a few times, and the customer services inform that they cannot locate my sectional in the warehouse and will call me back, but they never call back. I will never buy anything else on this store again, it was the worst experience that I ever had. Strongly recommend everybody to do the same if you do not want to be stressed.

User's recommendation: Do not order anything in this store.

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ID
#3846711 Review #3846711 is a subjective opinion of poster.
Service
Sofas And Sectionals Advertisement
Cons
  • Very late delivery
  • Shipping
  • Lack of ownership of issue
Loss
$5561
Preferred solution
Deliver product or service ordered

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New Reviewer

Terrible customer service

I purchased six items from them in early July. Three were to come last week; three in October. None of the three items due last week turned out okay. One came but was missing hardware and I was told it would take a month to get a basic set of screws and fittings, so I...
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ID
#3817742 Review #3817742 is a subjective opinion of poster.
Location
Brooklyn, New York
Cons
  • Delivery time frame
  • Poor customer service
  • Fullfilment
Preferred solution
I have given them a solution; to allow me to switch the finish on the pieces I ordered with a finish that is theoretically in stock.

Awful customer service - never order from West Elm

Terrible company and service. Ordered a bed that arrived damaged and then the replacement never came and they couldn't figure out why or where it was. Then they couldn't figure out how to refund my money! Just refund my money. You call customer service a million times, wait on hold for hours and no one knows anything and they keep transferring you. I just want my money back. Never ordering from West Elm or any of the Pottery Barn brands every again. Way over priced for quality. You get better quality and service from Target.
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ID
#3772560 Review #3772560 is a subjective opinion of poster.
Location
Littleton, Colorado

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New Reviewer

West Elm is a poor excuse for a company.

Cancellation on July 9. Today is July 16. No credit on my credit card yet. 5 calls and still at the beginning of this road where I am finding, with no exception, a bunch of incompetent customer service representatives. This company has no notion of the basic principles of what Customer Service means And has no notion about how fragile reputation is, as fragile as a piece of thin glass.

User's recommendation: Get ready, if you buy from West Elm! This company is a disaster.

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ID
#3766045 Review #3766045 is a subjective opinion of poster.
Location
Delmar, New York
Preferred solution
Full refund

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New Reviewer

West Elm is holding the credit for a cancelled order and West Elm is doing nothing to advance in this process. West Elm Customer Service representatives openly lie, say it will take 24-48 hrs.

I cancelled my order when I got an email from West Elm telling me my order delivery was going to be delayed till Nov. 10/Nov.3. I got that email on July 7, call them to cancel on July 8. From there till now, 8 have talked to 4 different representatives, their names...
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ID
#3765984 Review #3765984 is a subjective opinion of poster.
Location
Delmar, New York
New Reviewer

Delievry

Delivery canceled after 4 hours!!! It said it was on way and we were next in route at 12pm. At 430 the delivery order was canceled. Local hub was rude on phone.

User's recommendation: Local hub rude.

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ID
#3717304 Review #3717304 is a subjective opinion of poster.
Location
Orlando, Florida
Pros
  • Merchandise
  • Sectional design
Cons
  • Delays with delivery
  • Customer service response
  • Customer services
Preferred solution
Deliver product or service ordered
New Reviewer

0 stars for HORRIBLE Customer Service

Your employee put my email in incorrectly when placing an order in the store. He said he would correct this immediately and it was not. This caused us to miss an email that our payment wasnt going through on an order that we waited over 3 months for. Because we never...
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ID
#3647732 Review #3647732 is a subjective opinion of poster.
Location
Burlington, Massachusetts
Cons
  • Customer service and return policy
Preferred solution
Price reduction
New Reviewer

Terrible follow-up, non existent procedures and questionable quality

Ordered almost $5,000 of furniture in Nov of 2021 and after a dozen calls, 3 disconnected only to have to restart the process over, 8 months and 2 failed deliveries later I am still on hold trying to get the last piece delivered. The first time it was not delivered...
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ID
#3643873 Review #3643873 is a subjective opinion of poster.
Location
Anaheim, California
Pros
  • Nice design
  • Style of the furniture
  • Nice looking at the store
Cons
  • Horrible service
  • Unexpected delays
Loss
$300
Preferred solution
Full refund

Wrong color of item

I ordered a toilet paper holder back in February while it was on sale. This item was in stock per the website when I ordered, and then became on back order after my first confirmation email. The dates changed almost weekly to where I finally called to cancel. Then I...
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ID
#3638231 Review #3638231 is a subjective opinion of poster.
Location
Leeds, Alabama
New Reviewer

Customer no service

I placed an order back in March. The planned shipment date is June!! Was told that no withdrawal would take pms e until merchandise is shipped. Money was withdrawn but I have not received any type of notification. No one will answer the phone. To make matters worst the store closed in Greensboro where I made the order

User's recommendation: No recommendations at sll.

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ID
#3609044 Review #3609044 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Cons
  • Store closed before my order came
Loss
$498
Preferred solution
Let the company propose a solution

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