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West Elm - The worst customer service !!!!

4 months to get a couch with no visibility or transparency on their part. They put up a front like they are this high end store but even target offers much better service. I have not receive the couch yet, if the quality is similar to their customer service I am in for a treat ! WEST ELM IS ALL IMAGE !!!
2.9
Details
Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Price Affordability
Reliability
Staff
Style and Design
Website
#1260924
I am at my wit's end with this sham of a company. Historically there have been HUGE mistakes and poor service on their part, but I will focus on their latest , horrible treatment of a loyal customer like me. I ordered an outdoor dining table and benches On sale on...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello - I'm so very sorry for this delivery experience and thank you for bringing it to my attention. Please send your order information to me at support@westelm.com so I can ...

#1257290
West Elm - Bad Quality Flannel Bedding Set
West Elm - Bad Quality Flannel Bedding Set
I ordered a flannel bedding set from West Elm- Queen sheet set, pillow cases, herringbone coverlet, Queen duvet cover. Right out of the package they started to pill and the problem only got worse until now the texture is just awful and leaves messy lint everywhere....
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello - I'm very sorry to learn of the pilling you are experiencing and would like to take a look at the sheets. Please send any pictures and order information you may have it...

1.4
#1254936
I ordered a $800 rug online and although they had no problem charging my credit card, they cannot seem to actually deliver the rug. I have spoken with customer service 3 times now - the first time they assured me the rug was on its way but could not provide a tracking...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello-Thank you for taking the time to reach out regarding your concerns. I am truly sorry to hear this happened, and I would be happy to assist you in any way I can. I've sen...

#1243390
BOYCOTT WEST ELM
Bought the Emmerson Dining Room Table. It started falling apart within the first month of owning it. The wood started pulling apart and splintering. Their furniture is garbage. It took 6 months of arguing with them to return it. They tried giving me a $90 gift card. I...
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1.0
I didn't like
  • Overpriced garbage you call furniture
#1234985
We bought this table as a wedding gift for ourselves last year in March. (Only 1 year ago) The table started to crack and make space between the wood and the surface. This table supposed to have a very smooth finish on the whole surface. That is characteristic this...
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#1231585
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West Elm - Most horrible store

This is the worst store ever ever dealt with. I purchased a sofa they never delivered. After many many hours on the phone, they finally agreed to refund me, which they still haven’t. I have currently filed a credit card dispute.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1227663
My husband purchased a desk lamp from West Elm last October that the company recalled in December due to it being a shock hazard. He was initially told that he would receive a full refund and the Consumer Product Safety Commission and other websites listed "refund" as...
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#1211685
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West Elm - Lucas swivel chair

Chair continually swivels while sitting on it. Like a fair ride.
1.0
Details
Advertised vs Delivered
Customer service
Product or Service Quality
Reliability
Staff
Value for money
Warranty
#1207662
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West Elm - Crosby sofa

I have sofa for 4 to 5 years. It is not used a lot, but it looks like it’s 30 years old. The colors are faded. It was a charcoal grey, now is light grey. I sent the photos to the customer service and they asked for the order number and such. I don’t have this information. It is a shame because they have a great design but quality is questionable.
2.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1207403