filters
state:
Show
city:
Show
product:
Show
Seriously for the amount of money I spent for my furniture you'd think they could make the delivery painless. But no- what should have been an easy delivery of bed and couch became a NIGHTMARE. No one at customer service could tell me when the items would be arriving...
Read more
2.1
#1362121
I have been on hold for nearly an hour & still have had zero help from customer service. I purchased a dining table, with ‘white glove’ delivery service - and they pushed my time two hours behind with only a 30 minute notice. I had already requested to leave work early...
Read more
1.2
#1358316
I ordered furniture at the beginning of September. West Elm makes no claim of when delivery will be received - I called/sent e-mail requests to get an ETA and cannot get any information from them as to when it might be received. I've had "managers" hang up on me or...
Read more
#1357746
Show

West Elm - How do they stay in business?

They’ll tease you with an email and then do nothing to rectify the problem.
#1356741
I have tried repeatedly to secure the promised designed dollars from a large purchase I made in June, and West Elm has lied to me repeatedly: (1) I have a statement dated June that stated that my rewards would come by the end of the month. It is now September. (2) I...
Read more
1.0
#1353678
West Elm may have interesting products, but buy elsewhere because if you want to ever talk to someone about it, such as scheduling your delivery, paying with a gift card, or just wondering why it is taking so long, forget it. THEY ARE TERRIBLE. Wait times on the...
Read more
1.0
I didn't like
  • Customer services
#1349310
I ordered furniture from West Elm on July 26, 2018, including a bed I was told would be delivered between August 27, 2018 and September 3, 2018. I called on August 27, 2018 and was told it was not yet ready but was going to be delivered to the warehouse that day and I...
Read more
Anonymous
Andrea

I have had similar issue but PAID with a $550 merchandise credit, so essentially they have taken my $ as of July 5 but never delievered either product and no matter how many c...

Anonymous
Dana Mowry

I’m having the same issues with West elm. I have getting the run around for two days. They can’t find my chair but my couch has been at the distribution since July 12. They sa...

#1343404
(I see others complaining about this here, and getting replies from West Elm. Hopefully I will hear from them soon myself, before our order gets turned away by our building tomorrow.) Recently moved to a NYC apt building that requires a Certificate Of Insurance for...
Read more
#1342924
Received call in morning of delivery that they have not received table from Warehouse. Called West elm and they had no idea why the delivery was not completed . Instead of resolving the issue they wanted me to call the local freight company to find the issue and...
Read more
Anonymous
Dana Mowry

Beware bc I’ve heard customers saying it’s impossible to get a refund from West Elm. They’re the worst!!

1.3
#1338882

Contact West Elm

Mailing Address:
Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(855) 860-3081
More

West Elm Products and Services

All West Elm Products
I placed an order on 7/25/18 for a rug and two pillow covers. It was originally scheduled to arrive in 5 business days. The item never shipped out. I called to cancel the order because I was moving and if it would not arrive in time, I would not be able to receive it....
Read more
1.0
#1337275