Most helpful review
West Elm Emmerson Collection poor quality
West Elm Emmerson Collection poor quality
I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not the case. We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. The Emmerson pieces LOOK extremely hardy, and indestructible. They...
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18 comments
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ID
#807305 Review #807305 is a subjective opinion of poster.
Location
Meridian, Idaho
Product
West Elm Table
Pros
  • Look of item s
  • Like the sales associate that assisted me
Cons
  • Delivery and product quality
Reason of review
Bad quality
Loss
$1400
Preferred solution
Price reduction
New Reviewer
Your employee put my email in incorrectly when placing an order in the store. He said he would correct this immediately and it was not. This caused us to miss an email that our payment wasnt going through on an order that we waited over 3 months for. Because we never...
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ID
#3647732 Review #3647732 is a subjective opinion of poster.
Location
Burlington, Massachusetts
Cons
  • Customer service and return policy
Preferred solution
Price reduction
New Reviewer
Ordered almost $5,000 of furniture in Nov of 2021 and after a dozen calls, 3 disconnected only to have to restart the process over, 8 months and 2 failed deliveries later I am still on hold trying to get the last piece delivered. The first time it was not delivered...
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ID
#3643873 Review #3643873 is a subjective opinion of poster.
Location
Anaheim, California
Pros
  • Nice looking at the store
  • Style of the furniture
  • Nice design
Cons
  • Horrible service
  • Unexpected delays
Loss
$300
Preferred solution
Full refund
I ordered a toilet paper holder back in February while it was on sale. This item was in stock per the website when I ordered, and then became on back order after my first confirmation email. The dates changed almost weekly to where I finally called to cancel. Then I...
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ID
#3638231 Review #3638231 is a subjective opinion of poster.
Location
Leeds, Alabama
New Reviewer

Customer no service

I placed an order back in March. The planned shipment date is June!! Was told that no withdrawal would take pms e until merchandise is shipped. Money was withdrawn but I have not received any type of notification. No one will answer the phone. To make matters worst the store closed in Greensboro where I made the order

User's recommendation: No recommendations at sll.

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ID
#3609044 Review #3609044 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Cons
  • Store closed before my order came
Loss
$498
Preferred solution
Let the company propose a solution
New Reviewer

Question on shipping

I just have a shipping question thats it. Im just looking for the one 800 number so I can just call whether or not I have to pay shipping by putting me through this absurd questioning is ridiculous. I can already tell customer service is poor
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ID
#3608330 Review #3608330 is a subjective opinion of poster.
Location
Summit, New Jersey
New Reviewer

West Elm

I ordered a custom sofa in October of 2021.Every month it gets pushed back. I am frustrated, disappointed and PISSED! I have heard several excuses for the delay, none of which makes sense that it's taken this long. Shame on me that I bought into the premises that I ordered from a reputable company. Pamela Brown
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ID
#3593834 Review #3593834 is a subjective opinion of poster.
Location
Farmington, Connecticut
Cons
  • Terrible customer service
Preferred solution
Deliver product or service ordered
New Reviewer
Purchased in Jan 2021 Andes Sectional Set 01: Left Arm 2.5 Seater Sofa, Corner, Ottoman, Poly, Distressed Velvet, Mineral Gray, Blackened Brass #948**** QTY: 1 $2,377.45 Was supposed to be delivered in 2 weeks , Did not arrive until March. Had to have them pick up 1...
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ID
#3581678 Review #3581678 is a subjective opinion of poster.
Location
Miami, Florida
Pros
  • Close by
Cons
  • Product quality has gone down hill
Loss
$2300
Preferred solution
Let the company propose a solution

Cannot cancel order. Placed order and then find out it is back ordered for 4 months!

Customer service runaround. Still have no confirmation that my order was canceled. Business does not appear to be ethical and horrible customer service.

User's recommendation: Do Not Recommend.

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ID
#3569963 Review #3569963 is a subjective opinion of poster.
Location
Wylie, Texas

Bad experience with orders

Ordered Dalton sectional on 09/11/2021 and have not arrived yet. This is unacceptable! The customer service is horrible.rude and very unprofessional

User's recommendation: Don’t buy anything from them.

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ID
#3509078 Review #3509078 is a subjective opinion of poster.
Location
Deerfield, Illinois

Very bad customer service and products are over priced

I bought pillows for my bed. I spent over $200 for these pillows. I noticed that the seem of the pillow is unraveling. I called to have the pillow replaced and was told it has been over 30 days, so my pillow can not be replaced. I called the store in Ponce City Market and customer service. They were all very rude! If I had known I wasn't buying quality pillows, I would have gone to Walmart. This store is over price, and they DO NOT SELL QUALITY MERCHANDISE!!! BEWARE!!! DO NOT SHOP HERE!!!
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ID
#3493078 Review #3493078 is a subjective opinion of poster.
Location
Riverdale, Georgia
Pros
  • Nice looking
Cons
  • Deceptive and confusing structure
  • Return policy
Preferred solution
I want my pillow replaced.

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Verified Reviewer
New Reviewer
West Elm - Delivery Nightmare Big Ol' Mess
My experience has not been a good one. I placed this order back on October 4, 2021. A total of four items for a good sum of money. Not only were the items delivered one by one and on back order, but WestElm never really contacted me to say, apologies for the delay, we...
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ID
#3487937 Review #3487937 is a subjective opinion of poster.
Pros
  • Nice designs
Cons
  • Horrible service
Preferred solution
Let the company propose a solution
New Reviewer

Wrong size shipped

Wrong size shoot after the third time, I am asking to speak to someone to resolve this and to have to type nonsense
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ID
#3471432 Review #3471432 is a subjective opinion of poster.
Location
Yonkers, New York
New Reviewer
I ordered a $1500 bed in October. They kept changing the delivery date , but never once notified me. I had to keep checking myself. End of December and they tell me they will give me a discount when I get the bed. t finally arrives on January 3rd. I have hired a...
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ID
#3452984 Review #3452984 is a subjective opinion of poster.
Service
West Elm Customer Care
Cons
  • Lack of taking responsibility for their mistake
  • Delivery time
  • Quality of materials
Loss
$300
Preferred solution
Let the company propose a solution
New Reviewer
I ordered two Penn Chairs in early November with estimated date being early February. Since then my delivery has been delayed four different times without any communication from customer service. I have to call or email in order to get an updated delivery timeframe....
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ID
#3450664 Review #3450664 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Items backordered
  • No refund
  • Late delivery
Loss
$750
Preferred solution
Full refund
New Reviewer

No rewie

Can I please to all to a live person please Can I get conectet to costumer service please. I have no time to waist

User's recommendation: No time for this now I’m trying to make a phone call.

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ID
#3445063 Review #3445063 is a subjective opinion of poster.
Location
Yonkers, New York
Cons
  • No now

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