West Elm Reviews and Complaints
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13
ISSUES RESOLVED
57
COMPANY RESPONSES
604
TOTAL REVIEWS
$200K
CLAIMED LOSSES
$941
AVG LOSS
150K
PAGE VIEWS
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Customers don't like
- Customer service
- Lack of action to fix the problem
- Late delivery
Customers like
- Design aesthetic
- Style and design
- Product design
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West Elm - Henry Sectional Cushions...flat as a pancake
We purchased the West Elm Henry sectional 2 years ago. Shortly after the purchase, The cushions are so flat that it is painful to sit on. The cushions have no resiliency left at all. This sectional was not cheap and should certainly last longer than a year. To add insult to the pain in our backsides, I’ve contacted West Elm customer service several times and have yet to get a response. I would have been better off using the $100 sleeper sofa and love seat combo I got for my daughters college apartment at Habitat for Humanity. Please do something about the fact that I have to turn and fluff and adjust the cushions several times a day!
Company wrote 0 private or public responses to the review from Dec 13.
Product
I liked
- Variety
I didn't like
- Display had much higher quality material
West Elm - First time customer - Repaired Cracked Marble Cheeseboard
I got this as a gift - no time to buy something else - now I have to manage my time to take care of this horrible customer service. I got a repaired BROKEN marble cheeseboard. It was cracked and glued and shipped to a first time customer - horrible!!!
Company wrote 0 private or public responses to the review from Dec 06.
I ordered a Christmas present on November 2nd, said it would be delivered within 2 weeks, nope it’s backordered. Called the customer service to ask when it would get here, lady on the line was RUDE. She was like “I can’t help you” in the most uppity voice ever. Okay...
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Company wrote 0 private or public responses to the review from Nov 30.
I tried purchasing 2 items of $299 and $199. It was not letting me order 2 items. The website was freezing. I tried calling customer service and it was not picking up. Long wait hold. So, I purchased an item for $299 using my 2 rewards gift card of $250 and another...
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Company wrote 0 private or public responses to the review from Nov 29.
Product
West Elm - Was sent Headbord that doesn’t work - received no follow up
We were delivered a headboard that doesn’t work with threads too big for the screws they come with out of the box. Several calls to customer service and store employees - no follow up, nothing has come in the mail and it’s been a month. Headboard just sitting in my hallway - piece of junk. Waste of time and energy. Incredibly frustrating and disappointing! All I wanted was a headboard that works.
Company wrote 0 private or public responses to the review from Nov 27.
I ordered three dining chairs from West Elm. I have not even received them yet, but I guarantee to you that no matter how wonderful these chairs are I will NEVER order from West Elm again due to the shipping experience. West Elm shipped all three of these chairs as...
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Company wrote 1 private and 0 public responses to the review from Nov 24.
I didn't like
- Rotten appalling customer service
Buyers beware!!! On September 2,18 I returned a duvet set that I loved but was labeled a king and was the size of a queen or full size. I called the online customer service number (since it was an online order) and they advised me I could return it through them or in...
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Company wrote 1 private and 0 public responses to the review from Nov 18.
I liked
- Style and design
I didn't like
- Lack of accountabilty
- Poor customer service
- Failture to return money once return received
I bought a couch and 2chairs for my living room from west elm. Paid $100 per item for “white glove” delivery. The couch started wobbling after a few months. After several attempts, got their furniture medic to fix it - half of the bolts holding the legs on were never...
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Company wrote 1 private and 0 public responses to the review from Nov 15.
I liked
- Style of the products
I didn't like
- Misleading information
- Lack of action to fix the problem
- Lack of accountabilty
After seven weeks of waiting for a furniture delivery promised in two weeks (on an in-stock sofa) and numerous calls, I finally received the item. The quality was fine. Attempts to contact customer service resulted in 20-30 minute hold times and rude representatives....
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Company wrote 0 private or public responses to the review from Nov 05.
Similar to West Elm
Do not buy furniture at west elm and do not get their west elm credit card. I know that 10% back in points is really enticing, but you need to reach $250 dollars in accumulated dollars in order for them to give you the bonus. But the real reason why you shouldn't get...
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Company wrote 0 private or public responses to the review from Oct 17.
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