I have a bar cart that I LOVED and wanted to bring with me upon moving to a new home. When I tried to disassemble it, nearly half the screws were stripped and impossible to remove! I went to multiple hardware stores and tried all the troubleshooting ideas and still...Read more
Horrific customer service. Ordered something late night, called the minute they opened the next day and they couldn't cancel/modify the order as it was in "fulfillment". Asked for a supervisor, 20 minute wait, left message and of course they never called. Called...Read more
I purchased the dining table on May 28th and it showed the estimated delivery of 6-8th June. Most of the companies are generally pretty spot on with est imaged time. But I have to say this company is the exception even after $129 in delivery fee. I am very frustrated...Read more
We too have experienced severe pilling on our brand new West Elm sectional. The problem started about 10 days after it was delivered and has spread and grown worse with each week/month. West Elm has been terrible with their customer response: first claiming that it is...Read more
West Elm - The worst customer service !!!!
4 months to get a couch with no visibility or transparency on their part. They put up a front like they are this high end store but even target offers much better service. I have not receive the couch yet, if the quality is similar to their customer service I am in for a treat ! WEST ELM IS ALL IMAGE !!!
I am at my wit's end with this sham of a company. Historically there have been HUGE mistakes and poor service on their part, but I will focus on their latest , horrible treatment of a loyal customer like me. I ordered an outdoor dining table and benches On sale on...Read more
I ordered a flannel bedding set from West Elm- Queen sheet set, pillow cases, herringbone coverlet, Queen duvet cover. Right out of the package they started to pill and the problem only got worse until now the texture is just awful and leaves messy lint everywhere....Read more
I ordered a $800 rug online and although they had no problem charging my credit card, they cannot seem to actually deliver the rug. I have spoken with customer service 3 times now - the first time they assured me the rug was on its way but could not provide a tracking...Read more
Bought the Emmerson Dining Room Table. It started falling apart within the first month of owning it. The wood started pulling apart and splintering. Their furniture is garbage. It took 6 months of arguing with them to return it. They tried giving me a $90 gift card. I...Read more
I didn't like
- Overpriced garbage you call furniture
We bought this table as a wedding gift for ourselves last year in March. (Only 1 year ago) The table started to crack and make space between the wood and the surface. This table supposed to have a very smooth finish on the whole surface. That is characteristic this...Read more
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