Anonymous

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| map-marker Kahului, Hawaii

West Elm's Sofa Saga: A Customer's Nightmare

West Elm's Sofa Saga: A Customer's Nightmare
West Elm's abysmal customer service deserves a standing ovation for its sheer audacity. I embarked on a harrowing journey when I ordered a sofa in November 2022, with the promise of delivery by March 2023. Little did I know that this ordeal would stretch into a nightmare. First, a damaged sofa arrived, and after much ado, they agreed to exchange it. Months rolled by without a peep from them, until they casually informed me that the sofa I ordered is mysteriously unavailable despite it still being offered online. Hours of my life vanished into the abyss of their customer service, only for them to slam the door shut on my face on August 17th, canceling my replacement order altogether. Bravo, West Elm! You managed to squander any goodwill I once had as a loyal customer who spent over $10,000 in the past three years. West Elm's incompetence and disregard for customer loyalty are astonishing. They have earned a special place in the annals of terrible customer service. Beware, fellow shoppers, for West Elm's furniture may never grace your home, but their incompetence will haunt your dreams.
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Anonymous
map-marker Wichita, Kansas

Damaged item

West Elm - Damaged item
Table was damaged on delivery. Waiting for replacement. Not happy and wonder if I'll ever buy from West Elm again
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Anonymous
map-marker Longwood, Florida

No one ill help

I purchased a mindfully made wood bowl from pottery barn, it had a crack, i took it back to a different pottery barn store they would not accept it due to crack in the bowl. I called the 888-922-**** phone number provided and left multiple messages and no one ever called me back, I sent messages to the contact information provided via email and no response. I cannot reach anyone to help me. I have a bowl I paid $109.00 for that is worthless. This is no way to take care of a long time customer.Time to reevaluate my relationship with the company. I have no-one to help with this situation.
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User's recommendation: do not buy unless you look at the package before you leave the store.

Amy P Mvl
map-marker West Windsor, New Jersey

WORST COMPANY OF ALL TIME