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I have a bar cart that I LOVED and wanted to bring with me upon moving to a new home. When I tried to disassemble it, nearly half the screws were stripped and impossible to remove! I went to multiple hardware stores and tried all the troubleshooting ideas and still...
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Helpful? Yes 0 No 0
1.0
#1282587

Horrific customer service. Ordered something late night, called the minute they opened the next day and they couldn't cancel/modify the order as it was in "fulfillment". Asked for a supervisor, 20 minute wait, left message and of course they never called. Called...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello - I'm very sorry for the experience you had with this order and thank you for bringing it to my attention. Please send an email to support@westelm.com with your order de...

Comment 1 comment
Helpful? Yes 2 No 0
#1277845

I purchased the dining table on May 28th and it showed the estimated delivery of 6-8th June. Most of the companies are generally pretty spot on with est imaged time. But I have to say this company is the exception even after $129 in delivery fee. I am very frustrated...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello: I'm very sorry for the delivery experience you had and thank you for bringing it to my attention. Please send an email with your order information to support@westelm.co...

Comment 2 comments
Helpful? Yes 1 No 0
1.9
#1277480

We too have experienced severe pilling on our brand new West Elm sectional. The problem started about 10 days after it was delivered and has spread and grown worse with each week/month. West Elm has been terrible with their customer response: first claiming that it is...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I'm very sorry to hear you're unhappy with the quality of your sofa. Please email your order details to support@westelm.com, so I can help. -Thank You-Sharla-West Elm S...

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I'm very sorry to hear you're unhappy with the quality of your sofa. Please email your order details to support@westelm.com, so I can help. -Thank You-Sharla-West Elm S...

Comment 2 comments
Helpful? Yes 1 No 0
2.3
Providence, Rhode Island
#1263213
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West Elm - The worst customer service !!!!

4 months to get a couch with no visibility or transparency on their part. They put up a front like they are this high end store but even target offers much better service. I have not receive the couch yet, if the quality is similar to their customer service I am in for a treat ! WEST ELM IS ALL IMAGE !!!
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Helpful? Yes 1 No 0
2.9
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Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Price Affordability
Reliability
Staff
Style and Design
Website
#1260924

I am at my wit's end with this sham of a company. Historically there have been HUGE mistakes and poor service on their part, but I will focus on their latest , horrible treatment of a loyal customer like me. I ordered an outdoor dining table and benches On sale on...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello - I'm so very sorry for this delivery experience and thank you for bringing it to my attention. Please send your order information to me at support@westelm.com so I can ...

Comment 1 comment
Helpful? Yes 2 No 0
#1257290

West Elm - Bad Quality Flannel Bedding Set
West Elm - Bad Quality Flannel Bedding Set
I ordered a flannel bedding set from West Elm- Queen sheet set, pillow cases, herringbone coverlet, Queen duvet cover. Right out of the package they started to pill and the problem only got worse until now the texture is just awful and leaves messy lint everywhere....
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Anonymous
Anonymous

West Elm said they would send me a return label but never followed through, I got tired of dealing with their bad customer service.

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello - I'm very sorry to learn of the pilling you are experiencing and would like to take a look at the sheets. Please send any pictures and order information you may have it...

Comment 2 comments
Helpful? Yes 1 No 0
1.4
New York, New York
#1254936

I ordered a $800 rug online and although they had no problem charging my credit card, they cannot seem to actually deliver the rug. I have spoken with customer service 3 times now - the first time they assured me the rug was on its way but could not provide a tracking...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello-Thank you for taking the time to reach out regarding your concerns. I am truly sorry to hear this happened, and I would be happy to assist you in any way I can. I've sen...

Comment 1 comment
Helpful? Yes 3 No 0
#1243390

BOYCOTT WEST ELM
Bought the Emmerson Dining Room Table. It started falling apart within the first month of owning it. The wood started pulling apart and splintering. Their furniture is garbage. It took 6 months of arguing with them to return it. They tried giving me a $90 gift card. I...
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Comment
Helpful? Yes 2 No 0
1.0
Product
West Elm Emmerson Dining Table
I didn't like
  • Overpriced garbage you call furniture
#1234985

Contact West Elm

Mailing Address:
West Elm
3250 Van Ness Avenue
San Francisco, CA 94109
Phone:
(877) 451-9519
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We bought this table as a wedding gift for ourselves last year in March. (Only 1 year ago) The table started to crack and make space between the wood and the surface. This table supposed to have a very smooth finish on the whole surface. That is characteristic this...
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Helpful? Yes 2 No 0
Product
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#1231585