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West Elm Emmerson Collection poor quality
West Elm Emmerson Collection poor quality
I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not the case. We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. The Emmerson pieces LOOK extremely hardy, and indestructible. They...
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Company wrote 0 public responses to the review from Mar 10, 2016.
Anonymous
Lesley

There is a potential fix for those who aren’t happy with the finish. I just purchased this table and wasn’t 100% pleased with the finish because it didn’t match the sample in ...

Anonymous
Anonymous

I purchased this table and I wished I had done research on how unhappy people are with West Elm. The top of the table is splitting apart. There are splinters everywhere and a ...

3.8
I liked
  • Look of item s
  • Like the sales associate that assisted me
I didn't like
  • Delivery and product quality
#807305
West Elm - Bad Quality Flannel Bedding Set
West Elm - Bad Quality Flannel Bedding Set
I ordered a flannel bedding set from West Elm- Queen sheet set, pillow cases, herringbone coverlet, Queen duvet cover. Right out of the package they started to pill and the problem only got worse until now the texture is just awful and leaves messy lint everywhere....
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Company wrote 0 private and 1 public responses to the review from May 13.
Anonymous
Anonymous

West Elm said they would send me a return label but never followed through, I got tired of dealing with their bad customer service.

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello - I'm very sorry to learn of the pilling you are experiencing and would like to take a look at the sheets. Please send any pictures and order information you may have it...

1.4
#1254936
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West Elm - First time customer - Repaired Cracked Marble Cheeseboard

West Elm - First time customer - Repaired Cracked Marble Cheeseboard
West Elm - First time customer - Repaired Cracked Marble Cheeseboard
West Elm - First time customer - Repaired Cracked Marble Cheeseboard
I got this as a gift - no time to buy something else - now I have to manage my time to take care of this horrible customer service. I got a repaired BROKEN marble cheeseboard. It was cracked and glued and shipped to a first time customer - horrible!!!
Company wrote 0 private or public responses to the review from Dec 06.
1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1416392
Resolved
West Elm - 2 out of 3 purchases arrived damaged; paying more for poor quality!
West Elm - 2 out of 3 purchases arrived damaged; paying more for poor quality!
I recently purchased a paulo bent lounge chair, a small table, along with a pair of classic cafe dining chairs altogether. The paulo bent lounge chair arrived via west elm's "white glove delivery service" (which i paid over $160 for in the end) and when i took a close...
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Company wrote 0 private or public responses to the review from Aug 18.
2.0
#1332776
I ordered furniture from West Elm on July 26, 2018, including a bed I was told would be delivered between August 27, 2018 and September 3, 2018. I called on August 27, 2018 and was told it was not yet ready but was going to be delivered to the warehouse that day and I...
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Company wrote 0 private or public responses to the review from Aug 31.
Anonymous
Andrea

I have had similar issue but PAID with a $550 merchandise credit, so essentially they have taken my $ as of July 5 but never delievered either product and no matter how many c...

Anonymous
Dana Mowry

I’m having the same issues with West elm. I have getting the run around for two days. They can’t find my chair but my couch has been at the distribution since July 12. They sa...

#1343404
Do not buy furniture at west elm and do not get their west elm credit card. I know that 10% back in points is really enticing, but you need to reach $250 dollars in accumulated dollars in order for them to give you the bonus. But the real reason why you shouldn't get...
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Company wrote 0 private or public responses to the review from Oct 17.
#1384060
West Elm - Bad quality of product and terrible customer services
My husband and I just relocated to Texas and we purchased several furniture from West Elm in late May, 2018. The dinning table delivered late June but the table base was of bad quality that was just easily broken when delivery team installed it. So a replacement order...
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Company wrote 0 private or public responses to the review from Aug 14.
I didn't like
  • Furniture is of abysmal quality
  • Rude customer service
#1329401
I ordered three dining chairs from West Elm. I have not even received them yet, but I guarantee to you that no matter how wonderful these chairs are I will NEVER order from West Elm again due to the shipping experience. West Elm shipped all three of these chairs as...
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Company wrote 1 private and 0 public responses to the review from Nov 24.
1.3
I didn't like
  • Rotten appalling customer service
#1406880
Resolved
Twin bed on back order for months following a shipment of it back in May when it was to be held and not shipped until I call and let them know I moved. I saw it shipped they contacted ups to have it returned to warehouse then it was reordered as replacement. Months...
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Company wrote 1 private and 1 public responses to the review from Aug 01.
WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I am truly sorry to hear this, and I have sent you a private message with my contact information so that I can assist you with your delivery concerns. I look forward to...

2.5
#1318773

Contact West Elm

Mailing Address:
Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(855) 860-3081
More
What a croc. This BS about a manager is required to call you within 24 hours when a customer complains is laughable. It's been 2 days without a word. No one can give me a straight status of when to expect this stupid furniture. I will never buy from this place again...
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Company wrote 1 private and 1 public responses to the review from Aug 04.
Anonymous
sherri

I am having the same problem..5 emails 2 phone calls and tried to contact west elm via twitter. I can not get a call or email reply. I will never order from them again

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

I am truly sorry to hear this, and I have sent you a private message with my contact information. My hope is that we can turn this disappointing experience into a more positiv...

1.4
#1321039