I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not the case. We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. The Emmerson pieces LOOK extremely hardy, and indestructible. They...Read more
I ordered a flannel bedding set from West Elm- Queen sheet set, pillow cases, herringbone coverlet, Queen duvet cover. Right out of the package they started to pill and the problem only got worse until now the texture is just awful and leaves messy lint everywhere....Read more
We too have experienced severe pilling on our brand new West Elm sectional. The problem started about 10 days after it was delivered and has spread and grown worse with each week/month. West Elm has been terrible with their customer response: first claiming that it is...Read more
I ordered a $800 rug online and although they had no problem charging my credit card, they cannot seem to actually deliver the rug. I have spoken with customer service 3 times now - the first time they assured me the rug was on its way but could not provide a tracking...Read more
Upon sitting in the chair one of legs sheared off exposing defective manufacturing. There is clearly a missed weld or existing crack in the metal that had rusted prior to its finish chrome being applied. I have emailed the company to ask what options they will present...Read more
I am thoroughly disappointed in West Elm. This piece of furniture, Tiled Buffet/Media Console, White + White Wash Item #: 107272 is one of the issues. The way these issues were handled by staff - the furniture department, the delivery services has been unprofessional....Read more
I didn't like
- Your inability to provide a product or solution for any issue
I am at my wit's end with this sham of a company. Historically there have been HUGE mistakes and poor service on their part, but I will focus on their latest , horrible treatment of a loyal customer like me. I ordered an outdoor dining table and benches On sale on...Read more
West Elm - Enzo seccional
Terrible design , material , cheap furniture with expensive tag price ! I call west elm to process a return as soon as the pieces were assembled. I will never buy anything at West elm again ! Still waiting for the refund to my WE credit card , had to call 2 times already ...
Bought the Emmerson Dining Room Table. It started falling apart within the first month of owning it. The wood started pulling apart and splintering. Their furniture is garbage. It took 6 months of arguing with them to return it. They tried giving me a $90 gift card. I...Read more
I didn't like
- Overpriced garbage you call furniture
I purchased the dining table on May 28th and it showed the estimated delivery of 6-8th June. Most of the companies are generally pretty spot on with est imaged time. But I have to say this company is the exception even after $129 in delivery fee. I am very frustrated...Read more
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