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West Elm Emmerson Collection poor quality
West Elm Emmerson Collection poor quality
I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not the case. We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. The Emmerson pieces LOOK extremely hardy, and indestructible. They...
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Anonymous
Anonymous

I purchased this table and I wished I had done research on how unhappy people are with West Elm. The top of the table is splitting apart. There are splinters everywhere and a ...

Anonymous
Keenan

Is this table made in Vietnam? It says it is imported. I was looking at a similar table from another company and I suspect its the same manufacturer as many people rebrand t...

3.8
I liked
  • Look of item s
  • Like the sales associate that assisted me
I didn't like
  • Delivery and product quality
#807305
West Elm - Bad Quality Flannel Bedding Set
West Elm - Bad Quality Flannel Bedding Set
I ordered a flannel bedding set from West Elm- Queen sheet set, pillow cases, herringbone coverlet, Queen duvet cover. Right out of the package they started to pill and the problem only got worse until now the texture is just awful and leaves messy lint everywhere....
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Anonymous
Anonymous

West Elm said they would send me a return label but never followed through, I got tired of dealing with their bad customer service.

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello - I'm very sorry to learn of the pilling you are experiencing and would like to take a look at the sheets. Please send any pictures and order information you may have it...

1.4
#1254936
West Elm - Bad quality of product and terrible customer services
My husband and I just relocated to Texas and we purchased several furniture from West Elm in late May, 2018. The dinning table delivered late June but the table base was of bad quality that was just easily broken when delivery team installed it. So a replacement order...
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I didn't like
  • Furniture is of abysmal quality
  • Rude customer service
#1329401
What a croc. This BS about a manager is required to call you within 24 hours when a customer complains is laughable. It's been 2 days without a word. No one can give me a straight status of when to expect this stupid furniture. I will never buy from this place again...
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Anonymous
sherri

I am having the same problem..5 emails 2 phone calls and tried to contact west elm via twitter. I can not get a call or email reply. I will never order from them again

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

I am truly sorry to hear this, and I have sent you a private message with my contact information. My hope is that we can turn this disappointing experience into a more positiv...

1.4
#1321039
I bought aBrooklyn 66.5" Sofa, Leather, Sienna a week ago, and scheduled delivery for today. The delivery service came and they brought a chair. When I told them I bought a sofa, they called the warehouse and they realized they had mistaken the labels. The sofa is...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello, thank you for your post. I can certainly appreciate your frustration and disappointment with us. I've sent you a private message with my contact information. I look for...

2.5
I didn't like
  • Lack of taking responsibility for their mistake
  • No solutions offered
#1296998
I am entering month four of dealing with West Elm customer service over a pair of banquettes I bought in early May. They were shipped first to the wrong address, and it took roughly three weeks for them to be sent to the right one. West Elm couldn't provide delivery...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I am truly sorry to hear you have not had a more pleasant experience, and I would like to help in any way I can. I have sent you a private message with my contact infor...

1.0
#1316442
Twin bed on back order for months following a shipment of it back in May when it was to be held and not shipped until I call and let them know I moved. I saw it shipped they contacted ups to have it returned to warehouse then it was reordered as replacement. Months...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I am truly sorry to hear this, and I have sent you a private message with my contact information so that I can assist you with your delivery concerns. I look forward to...

2.2
#1318773
We love the design of West Elm’s furniture and the experience in stores and purchasing items has always been great. When it comes to actually receiving furniture, that’s another story. In the last two years we’ve had 3 major purchase orders with West Elm (sofa, media...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I am truly sorry to hear this, and I have sent you a private message with my contact information. I look forward to hearing from you soon so that we can resolve your de...

1.0
#1319352
I ordered my leather Hamilton couch in February and received it in June. Because it was a custom color (navy) I cant return it; however, it is terrible quality, unbelievably uncomfortable, and was a gigantic waste of 2800 plus 300 in shipping! I am disgusted. When you...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello and thank you for your post. I'm sorry to hear you are disappointed with your Hamilton. I've sent you a private message with my contact information. I look forward to yo...

OpenTiffany
OpenTiffany

That was an excellent review ; the very model of that which I wish so many other complainants posting to this forum would follow. Specific, concise, sufficiently informative b...

2.4
I didn't like
  • Terrible sofa quality
#1296083
I purchased the dining table on May 28th and it showed the estimated delivery of 6-8th June. Most of the companies are generally pretty spot on with est imaged time. But I have to say this company is the exception even after $129 in delivery fee. I am very frustrated...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello: I'm very sorry for the delivery experience you had and thank you for bringing it to my attention. Please send an email with your order information to support@westelm.co...

1.9
#1277480