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West Elm Emmerson Collection poor quality
West Elm Emmerson Collection poor quality
I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not the case. We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. The Emmerson pieces LOOK extremely hardy, and indestructible. They...
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Anonymous
Anonymous

I purchased this table and I wished I had done research on how unhappy people are with West Elm. The top of the table is splitting apart. There are splinters everywhere and a ...

Anonymous
Keenan

Is this table made in Vietnam? It says it is imported. I was looking at a similar table from another company and I suspect its the same manufacturer as many people rebrand t...

3.8
I liked
  • Like the sales associate that assisted me
  • Look of item s
I didn't like
  • Delivery and product quality
#807305
West Elm - Bad Quality Flannel Bedding Set
West Elm - Bad Quality Flannel Bedding Set
I ordered a flannel bedding set from West Elm- Queen sheet set, pillow cases, herringbone coverlet, Queen duvet cover. Right out of the package they started to pill and the problem only got worse until now the texture is just awful and leaves messy lint everywhere....
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Anonymous
Anonymous

West Elm said they would send me a return label but never followed through, I got tired of dealing with their bad customer service.

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello - I'm very sorry to learn of the pilling you are experiencing and would like to take a look at the sheets. Please send any pictures and order information you may have it...

1.4
#1254936
We too have experienced severe pilling on our brand new West Elm sectional. The problem started about 10 days after it was delivered and has spread and grown worse with each week/month. West Elm has been terrible with their customer response: first claiming that it is...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I'm very sorry to hear you're unhappy with the quality of your sofa. Please email your order details to support@westelm.com, so I can help. -Thank You-Sharla-West Elm S...

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I'm very sorry to hear you're unhappy with the quality of your sofa. Please email your order details to support@westelm.com, so I can help. -Thank You-Sharla-West Elm S...

2.3
#1263213
I ordered a $800 rug online and although they had no problem charging my credit card, they cannot seem to actually deliver the rug. I have spoken with customer service 3 times now - the first time they assured me the rug was on its way but could not provide a tracking...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello-Thank you for taking the time to reach out regarding your concerns. I am truly sorry to hear this happened, and I would be happy to assist you in any way I can. I've sen...

#1243390
West Elm - Lucas swivel chair
West Elm - Lucas swivel chair
West Elm - Lucas swivel chair
West Elm - Lucas swivel chair
West Elm - Lucas swivel chair
Upon sitting in the chair one of legs sheared off exposing defective manufacturing. There is clearly a missed weld or existing crack in the metal that had rusted prior to its finish chrome being applied. I have emailed the company to ask what options they will present...
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Charters1616
Charters1616

Update: Tomorrow will mark one week of emails back and forth I have yet to be provided any options available to remedy this product failure. Additionally, two representatives ...

I am thoroughly disappointed in West Elm. This piece of furniture, Tiled Buffet/Media Console, White + White Wash Item #: 107272 is one of the issues. The way these issues were handled by staff - the furniture department, the delivery services has been unprofessional....
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- Thank you for taking the time out to share your experience with us, I'm truly sorry to hear it's been such a poor one. I've sent you a private message with my contact i...

1.5
I didn't like
  • Your inability to provide a product or solution for any issue
#1181129
I am at my wit's end with this sham of a company. Historically there have been HUGE mistakes and poor service on their part, but I will focus on their latest , horrible treatment of a loyal customer like me. I ordered an outdoor dining table and benches On sale on...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello - I'm so very sorry for this delivery experience and thank you for bringing it to my attention. Please send your order information to me at support@westelm.com so I can ...

#1257290
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West Elm - Enzo seccional

West Elm - Enzo seccional
West Elm - Enzo seccional
West Elm - Enzo seccional
West Elm - Enzo seccional
West Elm - Enzo seccional
Terrible design , material , cheap furniture with expensive tag price ! I call west elm to process a return as soon as the pieces were assembled. I will never buy anything at West elm again ! Still waiting for the refund to my WE credit card , had to call 2 times already ...
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1196428
BOYCOTT WEST ELM
Bought the Emmerson Dining Room Table. It started falling apart within the first month of owning it. The wood started pulling apart and splintering. Their furniture is garbage. It took 6 months of arguing with them to return it. They tried giving me a $90 gift card. I...
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1.0
I didn't like
  • Overpriced garbage you call furniture
#1234985
I purchased the dining table on May 28th and it showed the estimated delivery of 6-8th June. Most of the companies are generally pretty spot on with est imaged time. But I have to say this company is the exception even after $129 in delivery fee. I am very frustrated...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello: I'm very sorry for the delivery experience you had and thank you for bringing it to my attention. Please send an email with your order information to support@westelm.co...

1.9
#1277480