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West Elm - 2 out of 3 purchases arrived damaged; paying more for poor quality!
West Elm - 2 out of 3 purchases arrived damaged; paying more for poor quality!
I recently purchased a paulo bent lounge chair, a small table, along with a pair of classic cafe dining chairs altogether. The paulo bent lounge chair arrived via west elm's "white glove delivery service" (which i paid over $160 for in the end) and when i took a close...
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2.0
#1332776
Twin bed on back order for months following a shipment of it back in May when it was to be held and not shipped until I call and let them know I moved. I saw it shipped they contacted ups to have it returned to warehouse then it was reordered as replacement. Months...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I am truly sorry to hear this, and I have sent you a private message with my contact information so that I can assist you with your delivery concerns. I look forward to...

2.5
#1318773
I bought aBrooklyn 66.5" Sofa, Leather, Sienna a week ago, and scheduled delivery for today. The delivery service came and they brought a chair. When I told them I bought a sofa, they called the warehouse and they realized they had mistaken the labels. The sofa is...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello, thank you for your post. I can certainly appreciate your frustration and disappointment with us. I've sent you a private message with my contact information. I look for...

2.5
I didn't like
  • No solutions offered
  • Lack of taking responsibility for their mistake
#1296998
West Elm - Lucas swivel chair
West Elm - Lucas swivel chair
West Elm - Lucas swivel chair
West Elm - Lucas swivel chair
West Elm - Lucas swivel chair
Upon sitting in the chair one of legs sheared off exposing defective manufacturing. There is clearly a missed weld or existing crack in the metal that had rusted prior to its finish chrome being applied. I have emailed the company to ask what options they will present...
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Charters1616
Charters1616

Update: Tomorrow will mark one week of emails back and forth I have yet to be provided any options available to remedy this product failure. Additionally, two representatives ...

I purchased a bed and the Leesa mattress on Black Friday, both scheduled to be delivered around 12/15. A couple days later, I saw the bed went on a deeper discount for Cyber Monday. Instead of going through the trouble of cancelling the order and repurchasing for the...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello-Thank you for taking the time out to share your experience with us, I'm very sorry to hear it hasn't been a very pleasant experience. I've sent you my contact informatio...

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello Molly-I'd like to first apologize for all off the disappointments you've experienced thus far with this order. I'm very sorry to hear your bed will not be delivered in t...

2.5
I liked
  • Product design
I didn't like
  • Delivery prediction
  • Customer service
  • Lack of respect for the customer
#1141321
After sending me TONS of emails after I looked at a chandelier, I finally decided to buy it on Cyber Monday because West Elm was splashily advertising "Free Shipping" all over the site. Surprise, the code didn't work. Then when I called to inquire about getting a...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

My name is Katie from the West Elm Social Media Team and I am so sorry for the disappointment the chandelier has caused. I would like to learn more about this experience and i...

1.5
#1138448
I purchased the Henry Sleeper sofa in August 2016. It was delivered on September 15, 2016. I have the sofa for a total of nine months now. I travel a lot for business, therefore, the sofa might be getting a total of five months use, and I live alone. This sofa is so...
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aimeeng
aimeeng

Ahh....I just received my replacement seat cushions, thanks to Kayla! It's perfect!! I now love my couch again!!

aimeeng
aimeeng

I have been in communications with Kayla at West Elm Social Media Team since I posted this. It looks like the problem will be resolved soon. I'll keep you posted.

3.4
#1074224
Ordered a couch in January. It was delivered April 15 without the hardware to attach the legs. Promised a replacement would be expedited, but when it wasn't received, we called again and learned Westelm submitted the replacement to the "wrong department." We have been...
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Williams-SonomaSocialTeam
Williams-SonomaSocialTeam

Hello,I am very sorry to hear about this experience as well as the delay receiving the appropriate hardware needed. I have also received the information you have sent by email...

1.5
#1068156
West Elm - Item Damaged After Purchase
West Elm - Item Damaged After Purchase
West Elm - Item Damaged After Purchase
Disappointing customer service. I bought a great floor model buffet only to have it damaged by the employee who loaded it in my car. After sharing my story and pictures, the store suggested I buy touch up paint and move the drawer to the bottom to hide the damage. My...
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Contact West Elm

Mailing Address:
Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(855) 860-3081
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West Elm Products and Services

I want to purchase 2 Stella brass twin beds but I don't want to pay $280 for shipping and for someone to spend 3 minutes putting some screws in to build them. Thats $150 to build them! I want the option of building them myself and saving $150. It's terrible customer...
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3.0
I liked
  • Design and quality
I didn't like
  • Delivery charges and mandatory white glove
#914534