Update by user Aug 24, 2018
Update: finally got all the components to my bed. In all, I had received a 100 credit to my west elm card, and my shipping was reimbursed by Lynn C in Las Vegas. I reordered the acorn grand nightstand and with all this along with my 200 rewards from prior purchases i...
- No respect for my time
- Damanged merchandise
- Excessive wait times with customer service
Update by user Jul 22, 2018
It was resolved by other means. Sofa was delivered
Original review posted by user Jul 06, 2018I bought aBrooklyn 66.5" Sofa, Leather, Sienna a week ago, and scheduled delivery for today. The delivery service came and they brought a chair. When I told them I bought a sofa, they called the warehouse and they...
- No solutions offered
- Lack of taking responsibility for their mistake
- Terrible sofa quality
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