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What a croc. This BS about a manager is required to call you within 24 hours when a customer complains is laughable. It's been 2 days without a word. No one can give me a straight status of when to expect this stupid furniture. I will never buy from this place again...
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Anonymous
sherri

I am having the same problem..5 emails 2 phone calls and tried to contact west elm via twitter. I can not get a call or email reply. I will never order from them again

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

I am truly sorry to hear this, and I have sent you a private message with my contact information. My hope is that we can turn this disappointing experience into a more positiv...

1.4
#1321039
We love the design of West Elm’s furniture and the experience in stores and purchasing items has always been great. When it comes to actually receiving furniture, that’s another story. In the last two years we’ve had 3 major purchase orders with West Elm (sofa, media...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I am truly sorry to hear this, and I have sent you a private message with my contact information. I look forward to hearing from you soon so that we can resolve your de...

1.0
#1319352
Twin bed on back order for months following a shipment of it back in May when it was to be held and not shipped until I call and let them know I moved. I saw it shipped they contacted ups to have it returned to warehouse then it was reordered as replacement. Months...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I am truly sorry to hear this, and I have sent you a private message with my contact information so that I can assist you with your delivery concerns. I look forward to...

2.5
#1318773
I am entering month four of dealing with West Elm customer service over a pair of banquettes I bought in early May. They were shipped first to the wrong address, and it took roughly three weeks for them to be sent to the right one. West Elm couldn't provide delivery...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I am truly sorry to hear you have not had a more pleasant experience, and I would like to help in any way I can. I have sent you a private message with my contact infor...

1.0
#1316442
My return was picked up on July 5th. The system shows the return was received more than a week ago. A Senior Lead for Williams-Sonoma Inc claims they processed two credits to my Amex on July 6th for $1274.59 and $783. A customer service representative from West Elm...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello, Thank you for your post. I apologize for this continued experience. I've sent you a private message with my personal contact information. I look forward to hearing from...

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello,Thank you for your post. I can certainly understand and appreciate your frustration and disappointment with us. I'm truly sorry for this experience.I would like to revie...

1.8
I didn't like
  • Delays with delivery
  • Damanged merchandise
  • Excessive wait times with customer service
#1303639
The fabric on the floor sample couch in the store was soft. I ordered the same fabric. Couches delivered today, the fabric feels like brillo. Business with West Elm -- never again.
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello,Thank you for your post. I'm sorry to hear you have concerns about your new sofa. I'd like to hear more about this.At your convenience, please email your order number to...

1.9
#1300711
Received terrace coffee table on 6/22 damaged. Called to initiate replacement and UPS pick up of damaged table. After waiting 50 mins before speaking to anyone , agent informs me that I would receive replacement table on Thurs 6/29. Evening of 6/29 have not received...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Thank you for your post. I'm sorry for this frustration and disappointment. I've sent you a private message with my contact information. I look forward to hearing from you.Sin...

#1299348
I bought aBrooklyn 66.5" Sofa, Leather, Sienna a week ago, and scheduled delivery for today. The delivery service came and they brought a chair. When I told them I bought a sofa, they called the warehouse and they realized they had mistaken the labels. The sofa is...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello, thank you for your post. I can certainly appreciate your frustration and disappointment with us. I've sent you a private message with my contact information. I look for...

2.5
I didn't like
  • No solutions offered
  • Lack of taking responsibility for their mistake
#1296998
I ordered my leather Hamilton couch in February and received it in June. Because it was a custom color (navy) I cant return it; however, it is terrible quality, unbelievably uncomfortable, and was a gigantic waste of 2800 plus 300 in shipping! I am disgusted. When you...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello and thank you for your post. I'm sorry to hear you are disappointed with your Hamilton. I've sent you a private message with my contact information. I look forward to yo...

OpenTiffany
OpenTiffany

That was an excellent review ; the very model of that which I wish so many other complainants posting to this forum would follow. Specific, concise, sufficiently informative b...

2.4
I didn't like
  • Terrible sofa quality
#1296083

Contact West Elm

Mailing Address:
Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(855) 860-3081
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West Elm Products and Services

I ordered a the hand looked shine rug on June 19th with an estimated delivery date between June 22 and June 26th. It is now the 29th and there is no sign of the rug. I have spoken with a customer service rep twice and they have not been able to locate the rug and had...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Thank you for your post. I'm sorry we failed to delivery your shine rug. I've sent you a private message with my personal contact information. I look forward to hearing from y...

2.3
#1291910