
West Elm
Reviews and Complaints
West Elm Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPurchased furniture
User's recommendation: Be aware of the low stock levels and long wait for items ordered.
- Style
- Lack of communication with customers
Terrible Experience - Sectional never delivered
User's recommendation: Do not order anything in this store.
- Lack of ownership of issue
- Shipping
- Very late delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTerrible customer service
- Fullfilment
- Poor customer service
- Delivery time frame
Awful customer service - never order from West Elm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWest Elm is a poor excuse for a company.
User's recommendation: Get ready, if you buy from West Elm! This company is a disaster.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWest Elm is holding the credit for a cancelled order and West Elm is doing nothing to advance in this process. West Elm Customer Service representatives openly lie, say it will take 24-48 hrs.
0 stars for HORRIBLE Customer Service
- Customer service and return policy
Customer no service
User's recommendation: No recommendations at sll.
- Store closed before my order came
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Very bad customer service and products are over priced
- Nice looking
- Deceptive and confusing structure
- Return policy
Worst Customer Service EVER!
- Quality of materials
- Lack of taking responsibility for their mistake
- Undependable deliveries
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBad Customer service
- Lack of communication with customers
- Follow through
- Very late delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCouch sent to wrong location, causing 5 month delay
It is now the end of July 2022, and still no resolution. West elm has stopped responding to my emails and whenever I call they say they will have to escalate to a manger who will call me back, and then never does. I have received my couch but all of the cushions do not...
- Customer service which openly lies to customers
- Items never arrive
- Totally incompetent employees
Highly incompetent customer service!!
User's recommendation: Don’t shop here.
- Nice looking items
- Display had much higher quality material
- Product ordering misleading
- Inferior products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSent the wrong items and lost mine
1/2 couch
- Gaslighting
- Manipulative
- Liars
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