
West Elm
Reviews and Complaints
West Elm Reviews
Terrible follow-up, non existent procedures and questionable quality
- Nice design
- Style of the furniture
- Nice looking at the store
- Horrible service
- Unexpected delays
Wrong color of item
Poor Quality , product color off
- Close by
- Product quality has gone down hill
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Verified Reviewer New ReviewerDelivery Nightmare Big Ol' Mess
- Nice designs
- Horrible service
Poor quality and service
User's recommendation: Don’t order from this store.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPoor customer service, poor item descriptions
User's recommendation: Order at your own risk.
- Design
- Unexpected delays
- Customer service
- Product reliability
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPoor customer service. Charged $250 more for something delivered 6 days ago!
User's recommendation: Don’t shop there.
- Not trustworthy
Terrible Customer Service
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTerrible Customer Service, Delivery Team, Offensive Sales Team, and Poor Quality Furniture
- Undependable deliveries
- Unprofessional sales staff and management
- Inferior products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerExtremely poor customer service
- Design aesthetic
- Customer service response
- Deceptive and confusing structure
I've already sent this to you in detail. Also gave it to your phone folks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHorrible experience with Manager Darla
User's recommendation: Don’t order.
- Worst customer service in memory
- Follow through
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMisinformation on web site
User's recommendation: Don't buy from West Elm.
- Stylish
- False web site advertising
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: Warning to others about poor quality and insulting service
Company fixed the issue and I have been provided with product replacement.
- Style
- Lack of respect for the customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLate/Missing Sofa Debacle - extremely bad customer service
We were charged again for the same couch! So West Elm expects us to pay twice for the same lame couch. The call center can’t line up charges on our West Elm credit card with our order number.
We finally received our Drake sofa. It looks great but the legs are wobbly, even after I tightened them. Very disappointing.
User's recommendation: Don’t buy furniture from West Elm.
- Like the sales associate that assisted me
- Lack of action to fix the problem
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