
West Elm
Reviews and Complaints
West Elm Reviews
Gift voucher for USA stores
User's recommendation: Online voucher service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPoor customer service, poor item descriptions
User's recommendation: Order at your own risk.
- Design
- Customer service
- Product reliability
- Unexpected delays
Non-existent customer service.
User's recommendation: Don’t go to West Elm!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPoor customer service. Charged $250 more for something delivered 6 days ago!
User's recommendation: Don’t shop there.
- Not trustworthy
Reneged on customer service call
User's recommendation: Beware if your customer service rep is initially helpful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThis review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Inferior products
- Customer service which openly lies to customers
- Undependable deliveries
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Design aesthetic
- Customer service response
- Deceptive and confusing structure
Lack of communication, billing, home delivery
User's recommendation: Don’t order online..horrible home delivery.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRequest re-purchasing yardage of Performance Velvet (Moss)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Fact that i cannot get my furniture and no one can help me
- Very late delivery
- Customer service experience was terrible
I've already sent this to you in detail. Also gave it to your phone folks.
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