West Elm Reviews and Complaints
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14
ISSUES RESOLVED
57
COMPANY RESPONSES
612
TOTAL REVIEWS
$200K
CLAIMED LOSSES
$942
AVG LOSS
150K
PAGE VIEWS
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Customers don't like
- Customer service
- Lack of action to fix the problem
- Customer service response
Customers like
- Design aesthetic
- Style and design
- Product design
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The wrong crib was shipped to me. It's been 3 weeks and I still have not received my replacement crib. I have called at least 8 times and spent well over 2 hours on the phone to get this resolved. The original mistake was sending me the wrong crib, but they have made...
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I ordered a couch on July 6 that I am convinced will never show up, ever - despite being charged for it. We are 6 weeks past the original estimated delivery date. I've placed multiple calls to find out what is happening. There is no resolution and complete absence of...
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I was trying to change the shipping address, so I emailed them, called back the next day and confirmed, only to find out it was still sent incorrectly. I called again and spoke with 2 different reps, being on hold for over an hour waiting for them to complete my...
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Seriously for the amount of money I spent for my furniture you'd think they could make the delivery painless. But no- what should have been an easy delivery of bed and couch became a NIGHTMARE. No one at customer service could tell me when the items would be arriving...
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I have been on hold for nearly an hour & still have had zero help from customer service. I purchased a dining table, with ‘white glove’ delivery service - and they pushed my time two hours behind with only a 30 minute notice. I had already requested to leave work early...
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I ordered furniture at the beginning of September. West Elm makes no claim of when delivery will be received - I called/sent e-mail requests to get an ETA and cannot get any information from them as to when it might be received. I've had "managers" hang up on me or...
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West Elm - How do they stay in business?
They’ll tease you with an email and then do nothing to rectify the problem.
I have tried repeatedly to secure the promised designed dollars from a large purchase I made in June, and West Elm has lied to me repeatedly: (1) I have a statement dated June that stated that my rewards would come by the end of the month. It is now September. (2) I...
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West Elm may have interesting products, but buy elsewhere because if you want to ever talk to someone about it, such as scheduling your delivery, paying with a gift card, or just wondering why it is taking so long, forget it. THEY ARE TERRIBLE. Wait times on the...
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I ordered furniture from West Elm on July 26, 2018, including a bed I was told would be delivered between August 27, 2018 and September 3, 2018. I called on August 27, 2018 and was told it was not yet ready but was going to be delivered to the warehouse that day and I...
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I have had similar issue but PAID with a $550 merchandise credit, so essentially they have taken my $ as of July 5 but never delievered either product and no matter how many c...
I’m having the same issues with West elm. I have getting the run around for two days. They can’t find my chair but my couch has been at the distribution since July 12. They sa...