Moorpark, California
Not resolved
2.7
Details
Price Affordability
Product or Service Quality
Style and Design
0 comments

Horrible customer service. I called West Elm about a complaint on a jute rug that I had purchased.

It fell apart on one of the corners and they asked me to submit pictures so they can determine if I could get a replacement. It took them a month to get back to me just to tell me that they couldn't do anything about it and I had to buy a new rug!!!! And that was with me following up! Completely appalled by the way they treat their customers.

Horrible. Why would I spend another $200 for the rug to fall apart again???

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

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