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Been dealing with an issue for an order I placed in early September. 3/4 pieces of my couch were delivered but no ETA on when the lost 4th piece will arrive.

Many calls to customer service frequently resulted in being told I would be called abck, but never received a single phone call from anyone. Regular CS agents were almost completely useless and unable to escalate the issue after time kept passing and progress failed to be made.

Supervisor I spoke to seemed like she would be helpful (Christie) but also failed on her promise to call me back within a few days. Weeks later and still in the same place I was weeks ago.

Preferred solution: Price reduction.

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