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Placed an order on 2/3 using $400 of west elm gift cards I received for Christmas, brand new. Scratched each code off and typed all my info in and was givin the amount left to pay..

great. Added my cc info and received confirmation that my order was placed for xxx.xx. Well a month later and my cc was charged for the entire price, and magically my gift cards were never applied or shown any history for. I have never used a gift card on an order and then had to save the card for this unthinkable situation, so unlike anyone else I threw out my empty cards.

Now west elm says sorry can’t give you your gift card money back without the card number.. which I’ve cleaely stated I don’t have due since I threw them out thanks to whatever flaw their computer system has. I online shop daily and always use gift cards and have never had this happen.

Not to mention on the emailed receipt they sent, in fine print says “please note: if gift cards were used the final price with not reflect the deduction” so silly me, I trusted them with my receipt they sent directly after my purchase. theives with poor customer service who won’t make up for their mistake.

Product or Service Mentioned: West Elm Customer Care.

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