New York, New York
100% full Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design

This dresser is upsetting, it came beautiful, then when you open the draws, you notice how small/short each drawer is in comparison with the depth of its frame.There are 6" empty space in depth between the frame and the drawer.

In NYC apartment, it is a huge waste of space and inefficient design from WestElm to possibly cut production cost? Then you noticed that when you move the drawers, the slid motion is not straight, between left and the right drawer, as one can not be closed until the other is already closed. Then it took me 2 F*ing month to finally made them to pick up, with my schedule of traveling, as if they are not flexible and I have to flexible for them. Finally they came, and told me they are going to call 15 min before arrival, so I told them I am not in my room, but i am getting in the cab 10 minutes away, if there is a traffic, please just wait for few more min as I am really close by.

THREE different person called me tell me they can't wait, when they are suppose to call me 15 min before the picking up time already. I told them the time I spent on the phone talking to each of you that I am getting in the car to my door, could be better spent for me just jump into the car. I got home, the delivery person already left without calling me. Between the time they called me and me getting by the door, it is 17 min.

I got very angry and told them you better come pick this thing up sitting my room for 2 month, otherwise I am putting it on the street. They hang up , and I called the custom service, telling her the same thing, she hang up on me also. At then end, I managed to make the delivery come back in a hour. The most disappointing thing for me is that I liked west elm's retail stores, they look really nice, and staff there are helpful, the exhibition design of the stores are cozy.

Here it goes, this dresser is just like come on, is this your style?if trying to save the production cost to make the inside drawers way smaller and poorly sliding, the furniture is so clumsy when you try to use it, but look good if you do not use it!

Review about: West Elm Delivery Service.

Reason of review: Bad quality.

Monetary Loss: $185.

Preferred solution: Let the company propose a solution.

I liked: Merchandise, Design aesthetic.

I didn't like: Long wait, Delivery, Functional product design not aesthetics.

Had an Experience with West Elm?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

West Elm - Totally different color than on web page West Elm "I ordered 4 bar stools from west elm and when I received them the seat colors are totally different than in the web page and on a model in a..." Read more Review about West Elm Dekalb Leather Chaise Sectional from Arlington, Virginia West Elm "I purchased the West Elm Delkab brown leather sectional a few years ago and the "leather" is now peeling and chipping off the cushion. After doing research I've realized this..." Read more West Elm - Item Damaged After Purchase West Elm "Disappointing customer service. I bought a great floor model buffet only to have it damaged by the employee who loaded it in my car. After sharing my story and pictures,..." Read more West Elm - CURTAINS SHRUNK FOLLOWING THEIR DIRECTIONS - REFUSED TO REPLACE West Elm "I used to really like West Elm. After an incident this week, I'll never shop there again. I washed four curtains according to the tag instructions and they shrunk 3-4..." Read more is a not good and bad too Doublebitcash "Beware of this company i purchased bitcoins and NEVER GOT them i purchased bitcoin from this company over 2 weeks ago and sill no bitcoins. Purchased Bitcoin miner, paid for..." Read more Avasflowers - No flowers delivered, no refund of payment Avasflowers "I ordered a $62.93 bouquet for a funeral on 2/25/17, online. Received call the following day saying there was no truck available to make the delivery, so I cancelled the..." Read more Frontier Communications - From "No-contract" to Surprise 2-year agreement! Frontier Communications "Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple..." Read more Rodan and Fields - LASH BOOST - Consumers Beware!! Rodan and Fields "Curious- why does last boost contain lye? And people put this on their eyes! ("Sodium hydroxide"- NaOH).... Although caustic soda is not a systemic toxin, it is however extremely corrosive..." Read more