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Absolutely terrible experience. One of the worst companies I have ever bought from, and I don't recommend buying from them.

They kept delaying my order (two rugs) and sent me on rabbit trails to call and get anything sorted out-- then they told it's not their problem, it's their distribution center's problem and I had to deal with it or was out of luck. They wouldn't answer my emails or help me, even though I paid $250 in shipping...Their distribution center number was constantly busy. Wasted a lot of time and never got my order earlier...I wish I would have known this before buying from them.

I'm really surprised they are even still in business with their terrible service. Don't buy from them or you'll regret it.

User's recommendation: Don't buy from them.

Preferred solution: Deliver product or service ordered.

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