Los Angeles, California
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

West Elm might be the only store I hate more than CB2. For starters, NOTHING is in stock.

Nothing. You have to pay shipping per item (our shipping costs were close to $1000). They will try and hold your items until all of them are ready (even though you've paid for shipping for each item individually). I received my couch which was defective.

Nobody ever called me with any updates, and once I finally got in touch with someone, they tried to re-schedule the deliver for a week out because they were all "booked up"!

Nevermind it was their fault in the first place. It's a good thing I've spent $6,000 on furniture and won't need any for awhile because I will NEVER shop at West Elm again.

Product or Service Mentioned: West Elm Sofa.

Reason of review: Poor customer service.

Monetary Loss: $900.

Preferred solution: Let the company propose a solution.

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