I purchased a rug online. A few days later (before receiving the rug) I noticed that the price was reduced and free shipping was offered.
I contacted West Elm customer service and requested to get a credit for the price difference as well as the freight. First email was never answered. I wrote a second email, still before receiving the rug, and this time I was told that they cannot adjust price after it is purchased. The only option is to return it once I receive it, and then purchase a new one.
I responded that it makes no sense to go through so much trouble and that it is customery to just adjust the price.
Of course, that email was never acknowledged or answered. Worst customer service ever!!!
Product or Service Mentioned: West Elm Rug.
Reason of review: Poor customer service.
West Elm Cons: Customer services.