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DO NOT buy the "Upholstered Tufted Ottoman"!!!!! Last year, my husband and I received one as a gift in our wedding registry, and while it was unstable to begin with, it has COMPLETELY FALLEN APART within less than a year.

With the fabric we got, the price tag was over $500(!!!), but the company will take ZERO responsibility for it because we're not responding within the 30-day window. If a $500 ottoman had fallen apart in 30 days, that would have been even more unacceptable, but less than a year??? Seriously??? Worst of all, the company won't let me leave a review on their site because they know their product is ***.

Beware this product! It looks good from a distance but will literally collapse beneath you.

Product or Service Mentioned: West Elm Ottoman.

Reason of review: Bad quality.

Monetary Loss: $540.

Preferred solution: Repair or replace the product.

Company wrote 0 public responses to the review from Feb 02, 2017.
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