Allen, Texas
0 comments
100% full Not resolved
2.7
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website

The chairs look great and the price is right.Problems started about 6 months after we bought them.

The armrests split, but we just screwed them together. A couple of the legs came loose, but a few screws fixed that too. Two years later, the chairs are disintegrating, they crumbled to pieces as we carried them to the truck for their trip to the dump. The legs and frame have rotted.

There is some kind of weird fungus growing in the arm rest cracks (It's pretty dry here, it's not like we live in the jungle or on the coast.) The chairs get hit by maybe 4-5 hours of sun, shade the rest of the day. I think patio furniture ought to last longer than a couple years. I've got patio furniture from Target that looks great 15 years later. We contacted West Elm and basically they told us that the chairs should have been covered and kept out of the sun.

Seriously? It's OUTDOOR FURNITURE. They called it "normal wear and tear". I don't think utter destruction from mild use in mild to moderate environmental conditions to be "normal wear and tear".

I'd call it "poor quality material that was never meant to be used outdoors". These chairs were a colossal waste of money, and they are headed for the dump tomorrow. The customer service from West Elm was poor, they don't back their products at all.

The lack of reviews on their website should have been a red flag.We will never buy furniture from them again.

Review about: West Elm Outdoor Furniture.

Reason of review: Bad quality.

Monetary Loss: $800.

Preferred solution: Let the company propose a solution.

I liked: Reps were friendly.

I didn't like: Furniture is of abysmal quality.

Had an Experience with West Elm?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

West Elm - Review in Furniture and Decor category from Chicago, Illinois West Elm "West Elm's customer service makes empty promises. I purchased a "marble" coffee table that fell apart on its own. When I initially called customer service on April 1..." Read more Review about West Elm Reclaimed Wood And Lacquer Media Console from West Hempstead, New York West Elm "Media console arrived Without screws or instructions (so sitting directly on the floor instead of on the metal legs)- arrived on 12/22/15 through UPS- have since called multiple times and..." Read more West Elm - Review about Emmerson Wood Dining Bench from Burbank, California West Elm "After my online purchase experience through West Elm, I will never be shopping at West Elm or any of its related retail branches ever. I ordered this bench and upon..." Read more West Elm - Defective paint finish on white mid-century end tables with drawers West Elm "We purchased two mid-century end tables with drawers to use as night stands approximately 8 months ago. When we received them we noticed a strong paint fume smell to..." Read more Techrabbit - Missing parts and can't even log into the site anymore Techrabbit "First time order with techrabbit for refurb jaybird freedoms. Received the order confirm. Great. Tried to log into the site to see status. Couldn't log in. Odd but nothing to..." Read more Viator - Very problematic two day tour of St. Petersburg, Russia Viator "This was our primary tour of St. Petersburg. Our guide, Stan, was very knowledgeable and friendly. The tour itself was good, but not fantastic, mostly because there was not enough..." Read more Forest River - Failed Lippert frame on Cedar Creek Day Dreamer Forest River "Enroute from Reno to Alabama, got as far as Las Vegas and left rear tire went flat. Replaced tire and noticed that inside wall of tire had chaffed on main..." Read more Gardenwinds - Don't buy the rip lock 350 replacement gazebo canopy Gardenwinds "Rip lock 350 THE WORST! Don't buy this! I bought a 10x12 replacement canopy with the rip lock 350 and within the first month of having it on it ripped..." Read more