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2 comments

Do not purchase this couch!!!I have only had my Crosby Sectional for two years and the zipper on the cushions has already broken.

No one,and I mean NO one, from customer service had been helpful. One store employee had attempted to help me resolve the issue but no one above her has been of any assistance. I will never purchase another piece of furniture from this company or its affiliates.

Terrible service and even poorer equality.It's tragic that IKEAs warranties their merchandise and West Elm does not.

Review about: West Elm Sofa.

Reason of review: Bad quality.

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WestElmSocialTeam
#1361136
West Elm Verified Representative

Hello,

We are sorry to see the zipper broke on your cushion after 2 years. We would be happy to help you with replacing the casing- send us your order details to support@westelm.com and our elevated support team will be in touch.

Thanks,

William

West Elm Social Media Team

Anonymous
to WestElmSocialTeam #1361163

I have tried this method in the past and I was told the replacement would cost $300.

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