Ordered 2 headboards and waited and waited. Called to see where they were and no luck finding them after 30 minutes.
Called back 3 more times after they said they were going to call ME back. Promised a call on a Monday..on Tuesday i cancelled my order because I had not heard. They said this was a rare case...dont think so! My daughter had issues as well.
They have really horrible follow up and customer service. They charge plenty for delivery...guess that does not insure service.
Never again! Fo rsuch a big group of companies they really dont have their act together.
Reason of review: Poor customer service.
West Elm Pros: Bed headboards, Merchandise.
West Elm Cons: Service.