New York, New York
1.7
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
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Purchased bedroom dresser and delivery was scheduled only to be delivered earlier...great you say, NO, merchandise was damaged they say. Still waiting for arrival of new dresser.

In the interm, i have had to write a letter to their credit card company disputing the bill as why should I pay for merchandise that has yet to be delivered.

Considering canceling this order completely!!!

Customer service SUCKS!!!!! On hold for longer than I should wait...finally hang up, then get someone they trasfer you and never mind the wait time, AGAIN.

Product or Service Mentioned: West Elm Delivery Service.

Reason of review: finally sent them a fax complaint.

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