Richmond, Texas
Not resolved
1.0
Details
Staff
Value for money
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I ordered the Cast Pedestal Dining Table over Labor Day weekend when it was 20% off of the regular price of $999.00. This seemed liked a great deal until I checked back a few weeks later to find online that the regular price was now $899.00 with a 15% discount.

I was out of town at the time of this offer and when I returned home I called about a price adjustment. I was told that corporate adjusts 'regular' prices and there is nothing they could do.

Granted, I would only save $35.00, but it is more about making a customer happy. If you think you are getting a bargain, you may want to reconsider and wait.

Product or Service Mentioned: West Elm Table.

Reason of review: Poor customer service.

Monetary Loss: $35.

Preferred solution: Price reduction.

West Elm Cons: Customer service, Ordering online.

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