I ordered the Cast Pedestal Dining Table over Labor Day weekend when it was 20% off of the regular price of $999.00. This seemed liked a great deal until I checked back a few weeks later to find online that the regular price was now $899.00 with a 15% discount.
I was out of town at the time of this offer and when I returned home I called about a price adjustment. I was told that corporate adjusts 'regular' prices and there is nothing they could do.
Granted, I would only save $35.00, but it is more about making a customer happy. If you think you are getting a bargain, you may want to reconsider and wait.
Product or Service Mentioned: West Elm Table.
Reason of review: Poor customer service.
Monetary Loss: $35.
Preferred solution: Price reduction.
West Elm Cons: Customer service, Ordering online.