I ordered an expensive cooking pot, which I received 12/5. When I opened the package it was clear that the item had been returned by someone else.
While the shipping package was fine, the internal box was very damaged and the pot was chipped all along the top edge. I telephoned and they were very pleasant about the return and had UPS pick it up 12/6. It is now 12/26 and they have yet to process the return. Meanwhile I am out more than $250.
I telephoned and was told it typically takes 2-3 weeks to receive credit after you return something but it is longer now due to the holidays.
This is unacceptable, particularly since they charge you the minute they process the order but somehow can't credit you for many weeks following the return. I seriously doubt I will order from them again.