I ordered bedroom furniture, including a mattress. I was told, and the receipt indicated that items would be delivered in about a week.
I soon got an email that all the items shipped from the CA warehouse. I also received an email communicating that the mattress was going to be a month later. Now--- no items will be delivered until the mattress shows up at their WA warehouse. And, after trying to cancel the mattress (I can get one delivered next day from a mattress store)...
I can get no confirmation that the items are being delivered. Ugh! Oh.... and I also ordered a bunch of Living Room furniture at Room and Board a week after I ordered from West Elm.
All those items have already arrived. More expensive but worth it.
Reason of review: Poor customer service.