I ordered my leather Hamilton couch in February and received it in June. Because it was a custom color (navy) I cant return it; however, it is terrible quality, unbelievably uncomfortable, and was a gigantic waste of 2800 plus 300 in shipping!
I am disgusted. When you sit on the couch the back cuts sharply in the middle of my back....I'm only 5'3". The back cushions bow out when you sit, and expose the ugly, cheap, black polyester garbage of a fabric.
When you open the cushion it feels like it is stuffed with a cheap pillow, even though there is supposed to be feathers in there somewhere. I waited months for this sofa and spent a ton of money and I could not be more dissatisfied or unhappy with this miserable purchase.
Product or Service Mentioned: West Elm Sofa.
Reason of review: Bad quality.
Monetary Loss: $3100.
Preferred solution: Full refund.
West Elm Cons: Terrible sofa quality.