I have been a customer of West Elm for several years. But plan to never buy from them again.
I ordered various items online because the store staff are usually very busy. I returned the items that did not work to the store. I have the return receipts and the store clerk had no issues processing the returns. It is almost 2 months later and I still have not received the credit for the returns.
I have been given various reasons why and promises the returns will be credited to my West Elm card.
Be careful if you return to West Elm. Watch your statements and make sure they process the credit.
Reason of review: Poor customer service.