This store is now in Australia but they carry little stock so you expect a longer delivery time from the USA, that's ok but there is no communication after the acknowledgement of your order,

I called a month after ordering to be told my order was on 'back order' until June 2nd !! No mention of 5 months delivery when you order AND you have to call them.

My daughter also ordered a large floor rug on sale 3 months ago and this week had an email to say her order was cancelled as they could not supply.

All my friends report similar dissatisfaction and would never order again. A shame, lovely products but the hassles not worth it, too many other great stores with terrific customer service shipping to Australia. e.g. Crate & Barrell, a dream to deal with.

P.S. The lady I spoke with was very nice and I think embarrassed .... what an awful job she has !!

Review about: West Elm Rug.

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