Note that pottery barn, west elm and william sonata all same company all same shipping.
sectional arrived with no legs today. Got BS from delivery guy about it is a known issue call this number and they will UPS legs and they can expidate person to come and do install.
I wanted him to take the couch back but he said shipping is a mess and you will loose couch legs will only take a few days via UPS. I fell for his BS. Called the number and after nearly an hour on the phone with multiple people they state legs can be delivered in 3 months (YES 3 MONTHS). Joke of a response.
I asked for a full refund. They said they can't refund unless they have the couch in their depot which triggers the refund.
Am trying to schedule the pickup and they can't give me a date. I read bad reviews and told the shop in the Stanford Mall when we purchased and they insisted that it was part of the acquisition., more BS.
Reason of review: Damaged or defective.