DO NOT ORDER anything large from West Elm in New York .Their delivery service UPS will not deliver to your apartment . West Elm has decided for UPS not to require a signiture and therefore they left it at the bottom of my stairs and I had to carry a 150 pound piece of furniture up 4 flights of stairs by myself .
When I called the told me to call UPS .. who said they are not required etc etc ..
all this after being on hold for 25 mins . DO not Buy from West Elm .The supervisor was as unhelpful as he was dismissive .
Monetary Loss: $500.
Location: New York, New York
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