Dallas, Texas
Not resolved

Update by user Sep 04, 2012

West Elm came through for me. My sofa was finally delivered around August 14th.

I made contact with Williams Sonoma and found a personal contact within customer service at West Elm. They called me and updated me until my sofa was delivered.

Also gave me some store credit for my troubles. So all in all it turned out well.

Original review posted by user Aug 03, 2012

I ordered a Henry sectional in "in-stock" fabric on June 15th 2012. They said it was on backorder until June 29th--OK.

It's August 3rd and still no sofa. I have called customer service once a week since June 29th to be told that the order is being filled and will be out soon. I finally called Williams Sonoma as they own WE. They man on the phone called me back with an update and said truck will be loaded August 6th.

I'm highly doubtful. If it isn't on it's way next week, I'm canceling the order. If West Elm can't accommodate their orders and customers, they shouldn't offer the products.

I think it's quite dishonest on their part. Now I really want to cancel after the poor reviews on the Henry line--ugh what a nightmare!

Product or Service Mentioned: West Elm Sofa.

Monetary Loss: $2300.

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