Product: West Elm Chair Clear all filters (17 of 17 reviews match)
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Purchased three Slope counter stools at the beginning of July 2017. Two of them were defective. One had big round stain on the seat and the other one had a glue or some kind of substance seeping through the leather. Exchanged for new stools of which one was defective...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

My apologies for the inconveniences you have experienced with your West Elm order. West Elm stands behind the quality of our products and want you to be satisfied with your pu...

1.3
Product
West Elm Chair
#1135974
West Elm - Totally different color than on web page
West Elm - Totally different color than on web page
I ordered 4 bar stools from west elm and when I received them the seat colors are totally different than in the web page and on a model in a nearby store. I have talked to customer service and send several emails to a supervisor in the furniture department with...
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3.3
Product
West Elm Chair
I liked
  • Design and quality
  • Reps were friendly
#973965
I purchased a Frankie Chair at West Elm, which was a special order. When the chair was delivered, it was not assembled. I tried putting the legs on but they would not fit. I called West Elm, they insisted they would. i called my handyman and he came over and he...
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1.0
Product
West Elm Chair
#945618
West Elm lies to their customers and are not helpful at all to better serve us. West Elm is too rigid with their policies and very unwilling to help. West Elm: I will not buy from you ever again. I will close my account effective immediately. I will make sure no...
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2.5
Product
West Elm Chair
I liked
  • Furniture look
  • Fabric
  • Design
I didn't like
  • Prices
  • Customer services
  • Delivery fees
#943714
Purchased Porter Chairs 5 years ago for my home. Today the seats are completely falling through. The seats have lost all cushion. When you sit, you sink down and can feel the frame. I've tried rotating the chairs so that they get equal use, but to no avail. I...
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Product
West Elm Chair
#925964

I will never again order from West Elm. My expensive outdoor chairs arrived and we opened the boxes (which in itself was a major battle) and proceeded to put the chairs together. They looked great but as we got going only one of the three chairs was even able to be...
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1.5
Product
West Elm Chair
I didn't like
  • Customer service
  • Quality
  • Customer service and delivery
#885569
Bought a Halifax Leather Office Chair for $449 in November 2014. One caster fell off, for no reason, roughly a year later. I called customer service but the lady brushed me off claiming it's been more than a year since purchase. I hired a handyman, but he didn't know...
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Anonymous
Anonymous

I'm sorry to hear about your ordeal.This has happened to me as well. I've had the chair for less than 8 months. I've used it as one would normally use an office chair. For ...

1.0
Product
West Elm Chair
I didn't like
  • Product quality
#856166
I have had to return two items to west elm. One was an ottoman that I custom ordered. I was notified after placing the order that the chair I had ordered in matching fabric was no longer available. 5 phone calls later when the ottoman was still en route to me, I was...
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1.7
Millersburg, Oregon
Product
West Elm Chair
#794151
Ordered a pair of Book Nook Chairs in Marine Tweed. Invoice was printed, and chairs were supposedly being processed. Come to find, with no notification, that the order was cancelled because West Elm chose not to manufacture that chair in said fabric, effectively...
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Anonymous
Anonymous

Similar situation. Went to store to order a second chair in that color, it was available online that morning, and then when we got there they said it was no longer available....

Product
West Elm Chair
#791397
If you own something from West Elm and need a replacement part, good luck. They will replace parts if you bought the item within the past 9 months. I am looking for a replacement part for a dining room chair (which they still produce), and they won't give or sell me...
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Anonymous
Anonymous

>>>"Terrible customer service!!!My only option is to completely replace the chair or replace my entire set of chairs."

Anonymous
Anonymous

I encountered the same thing with a dining chair needing a replacement leg that was defective. This is absurd. No I have one unusable chair.

Product
West Elm Chair
#774662