I ordered a desk unit and two side bookshelves. The desk looks great but has a major design flaw.
When you pull the chair out to sit down, you bash your head on the upper cabinet when leaning forward to sit. Also, if you are standing at the desktop and lean forward to pick something up from the desktop, head bashes into the cabinet. The desktop is not deep enough to allow headroom clearance and is thus ergonomically misdesigned. It is flat out dangerous.
My boyfriend and I have both bashed our heads very hard numerous times. My poor boyfriend is bald and is on blood thinners so he could be really hurt badly. He refuses to use it anymore and that is why we bought it in the first place. Believe me, if an injury occurs I will definitely sue.
I called customer service to complain and they just said that I could send it back at my own expense. That is unacceptable. I should be made whole.
I will take this up with my credit card company. Very bad customer service offering no acceptable solution.
Product or Service Mentioned: West Elm Chair.
Reason of review: Bad quality.