Millersburg, Oregon
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

I have had to return two items to west elm. One was an ottoman that I custom ordered.

I was notified after placing the order that the chair I had ordered in matching fabric was no longer available. 5 phone calls later when the ottoman was still en route to me, I was finally able to conceal the order. It took two more calls to actually get my refund. I also returned a blanket the first week of ajanuary as it was the wrong color and did not match my west elm bedding I already had.

Two months later and several calls and I still have not received my refund. What gives!!!

Product or Service Mentioned: West Elm Chair.

Reason of review: Order processing issue.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment