Product: West Elm Customer Care Clear all filters (40 of 40 reviews match)
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I've not had the same experience as most of the reviewers.My order arrived on time as scheduled and was installed without incidence. I did call regarding a savings I thought I qualified for and received said savings. I then had a concern about a seat cushion/fabric not...
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West Elm Customer Care
#1142659

And now I can't get in contact with anyone from West Elm. Radio silence. THE WORST company ever. DO NOT buy anything from this company! They are liars and thieves. They just keep telling me "sorry for the inconvenience". Bunch of bs. Absolute worst company I have ever...
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Anonymous
Kerry

West Elm records revenue at the time of the order and refuses to cancel the order while it sits in fulfillment status...which can be for months. Contact the FTC. This is beco...

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

My name is Katie from the West Elm Social Media Team and I am very sorry you have not received your bed by now. A private message has been sent to you for additional assistan...

1.0
Product
West Elm Customer Care
#1139332
I got to a retail store and found a sofa sofa my wife and I really liked (Portside Low Outdoor sofa).After hours trying to find right cushions for it with the sales rep, finally put it together. We paid for the item to pick it up later during the week. Same day when it...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

We would be happy to coordinate with you and the store for a possible resolution. If you are interested please send your contact information to Support@westelm.com and a team...

2.8
Product
West Elm Customer Care
#1120100

West Elm - Never again

#1130411
1.0
Details
I will never buy from West Elm again online. Worst service ever. Been waiting over two weeks for a refund for a poor quality product. Chased 3 times was told it would be with me last week. Evidently not. Your customer service is appalling. Avoid this company online!!! The worst.
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West Elm Customer Care Review

#945956
3.1
Details
West Elm has one of the worst customer service department ever. The representatives sounds sleepy, have us repeat our issue every time, theY just don't care. My over all experience with Westelm has just been a big inconvenience and filled with lies.
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West Elm Customer Care Review

#926843
1.0
Details
Worst customer service I've ever experienced. Order was setting in a warehouse for who knows how long. when I called after waiting a month! Found out I'll be waiting another two weeks for delivery Don't purchase unless you can leave the store with it I'll never shop there again
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West Elm Customer Care Review

#907252
1.2
Details
Item on my registry was marked as purchased but never arrived. After waiting on hold for 30 minutes (and being disconnected onece) I was informed that the item was out of stock. They never notified me and also failed to notify the person who purchased the 200.00 item!! Rudest customer service and apathetic attitudes. Just ridiculous. Never, ever, again! Bye-Bye, West Elm!
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Ordered a recliner for anniversary gift, was told wrong item was placed in order box and now I have to wait for a replacement of an item I never received.If I never called them, they would have never corrected the order. Finding myself having to call them to be sure my...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello,Thank you so much for sharing this with us. I'm so sorry to hear you've had so many issues with your purchases. Please check your private messages for my contact informa...

Product
West Elm Customer Care
#1109904
West Elm - Unable to reach customer service
I have been trying to reach the customer service of West Elm for 2 hours now. They have put me on hold 3 times, each lasting 15 minutes. I cannot reach the store where I made the purchase either. All I want to do is schedule a delivery for my sofa. (They usually send...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello Dilara,Again, I do apologize for the issues you have encountered with this order. I have attempted to contact you to address your concerns not only through this website...

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello Dilara,I'm truly sorry there have been issues with your West Elm order. I have reached out to you through this website, as well as by phone and email. I would like to...

1.0
Product
West Elm Customer Care
I didn't like
  • Customer service wait times
  • Shipping
  • Customer service
#1085980
West Elm - Item Damaged After Purchase
West Elm - Item Damaged After Purchase
West Elm - Item Damaged After Purchase
My only other option offered was the option to return it. In which case I would be out of the piece and would have to pay full price to replace it. Why should I pay full price to replace it because the store damaged it? Shocked a retailer like West Elm would find this...
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Product
West Elm Customer Care
#1036813
So the website is not working from home or work so I was like ok Call IN just so you can get the deal.They do not want you to use the coupon and they speak to you like you're a *** kid. I had to repeat myself over 5 times to the point I was like no I do not want to...
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Product
West Elm Customer Care
#1007858
Somone one from West Elm calls me and says the chairs are backordered, would I like to order a some different chairs. I told her no I would like the chairs I ordered. She says she will get back to me. I receive a message the chairs will be an additional 8-10 weeks out...
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1.0
Product
West Elm Customer Care
#972311
I ordered a mattress from West Elm on October 27. It took a month to figure out that the order never processed. And I had to do the research myself to determine that was the problem. Customer service kept telling me they would let me know the status in "24-48 hours."...
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2.0
Product
West Elm Customer Care
I didn't like
  • Unexplained delays
  • Poor order processing
  • No follow-up when promised
#969282
We bought a bed frame ( its fine) and a mattress from West Elm. We could have shopped around for a mattress at a better prices, but were crushed for time and figured its best to get them both ordered together. Plus, we also thought its best to buy a mattress from a...
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1.8
Product
West Elm Customer Care
I liked
  • Design is nice
I didn't like
  • Lack of respect for the customer
  • Not honest about quality
  • Return policy
#941967