Product: West Elm Customer Care Clear all filters (0 of 57 reviews match)
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West Elm - First time customer - Repaired Cracked Marble Cheeseboard

West Elm - First time customer - Repaired Cracked Marble Cheeseboard
West Elm - First time customer - Repaired Cracked Marble Cheeseboard
West Elm - First time customer - Repaired Cracked Marble Cheeseboard
I got this as a gift - no time to buy something else - now I have to manage my time to take care of this horrible customer service. I got a repaired BROKEN marble cheeseboard. It was cracked and glued and shipped to a first time customer - horrible!!!
1.2
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West Elm Customer Care
#1416392
I ordered a Christmas present on November 2nd, said it would be delivered within 2 weeks, nope it’s backordered. Called the customer service to ask when it would get here, lady on the line was RUDE. She was like “I can’t help you” in the most uppity voice ever. Okay...
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2.8
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West Elm Customer Care
#1411451
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West Elm - Was sent Headbord that doesn’t work - received no follow up

We were delivered a headboard that doesn’t work with threads too big for the screws they come with out of the box. Several calls to customer service and store employees - no follow up, nothing has come in the mail and it’s been a month. Headboard just sitting in my hallway - piece of junk. Waste of time and energy. Incredibly frustrating and disappointing! All I wanted was a headboard that works.
1.0
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West Elm Customer Care
#1408697
The wrong crib was shipped to me. It's been 3 weeks and I still have not received my replacement crib. I have called at least 8 times and spent well over 2 hours on the phone to get this resolved. The original mistake was sending me the wrong crib, but they have made...
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1.6
Product
West Elm Customer Care
#1368172
I was trying to change the shipping address, so I emailed them, called back the next day and confirmed, only to find out it was still sent incorrectly. I called again and spoke with 2 different reps, being on hold for over an hour waiting for them to complete my...
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1.0
Product
West Elm Customer Care
#1366596
I have tried repeatedly to secure the promised designed dollars from a large purchase I made in June, and West Elm has lied to me repeatedly: (1) I have a statement dated June that stated that my rewards would come by the end of the month. It is now September. (2) I...
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1.0
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West Elm Customer Care
#1353678
A few weeks later I still had not receieved the refund so I called West Elm to check. They stated two gift cards were sent out to my old address in the amount of the refund. I no longer live there and do NOT want gift cards! I want my money! Today 8/26/18, I received...
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1.0
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West Elm Customer Care
#1337275
Can not get a reply from west elm . I have been trying to contact them for the last two weeks. 5 emails, 2 phone calls and even tried contacting them through twitter. I need tracking info on my order and accurate delivery date. So far I have been told via online status...
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2.0
Product
West Elm Customer Care
I didn't like
  • Lack of accountabilty
  • Delivery and customer service
#1324855
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West Elm - Totally messed up

Exchange if bed. Was told the bed was being picked up at the same time new bed was being delivered. Then told bed was being picked up but new bed not being delivered for 14 days. Then told new bed was due for pick up in 14 days. What????
1.8
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West Elm Customer Care
#1319931
I am entering month four of dealing with West Elm customer service over a pair of banquettes I bought in early May. They were shipped first to the wrong address, and it took roughly three weeks for them to be sent to the right one. West Elm couldn't provide delivery...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I am truly sorry to hear you have not had a more pleasant experience, and I would like to help in any way I can. I have sent you a private message with my contact infor...

1.0
Product
West Elm Customer Care
#1316442